Mauricio Arguedas Valverde

Results-driven Delivery Manager and Agile Business Coach with a demonstrated 12-year history of successful global team leadership. Passionate about identifying areas for improvement and developing forward-thinking plans through dynamic leadership, team training, and systems implementation. Experienced in Agile features, such as Kanban, with a keen understanding of testing best practices. Fluent in Spanish and English. Proven to enhance efficiency and client satisfaction through innovative solutions. Known for excellent team collaboration and adaptability to changing environments.

• Certified Scrum Master, ScrumStudy.com, 01/01/18
• Scrum Fundamentals, ScrumStudy.com, 01/01/18
• Lean Change Management, Lean Change Management Association, 01/01/21

• Leadership and Team Building, Ability to assemble, coordinate, and lead high-performing teams. This is evident from roles at Growth Acceleration Partners and Accenture, where you successfully led multi-regional teams and promoted a collaborative, agile culture.
• Agile Practices, Experience in Agile methodologies, including Scrum and Kanban. Successfully led Agile transformation strategies, designed training programs, and implemented Agile best practices across various organizations like Walmart Centroamérica and Accenture.
• Strategic Planning and Execution, Proven capability in developing and executing strategic plans to meet business objectives. This includes creating team strategies, managing budgets, and overseeing project implementations, as shown in your roles at Growth Acceleration Partners and Hewlett Packard.
• Client Engagement and Relationship Management, Strong skills in engaging with clients to understand their needs, managing expectations, and delivering solutions that improve business outcomes. This strength is highlighted in your positions at Growth Acceleration Partners and Intertec, where you consistently exceeded client expectations.
• Process Improvement and Innovation, Ability to identify areas for process improvement and implement innovative solutions. Notable achievements include developing a telework tool that significantly improved site utilization and reduced costs at Accenture, and resolving invoicing issues at Hewlett Packard, resulting in a substantial increase in income.

• Growth Acceleration Partners, San José, Costa Rica, Senior Delivery Manager, 04/01/21, Present, Led the coordination of high-performing teams to deliver innovative digital solutions that drive business growth and client success., Engaged with clients during the pre-sales phase to assess business needs and define project requirements, ensuring alignment with strategic goals., Developed team strategies, managed associated costs, and led the recruitment process to onboard top talent., Monitored deliverables, aligned stakeholder expectations, and optimized processes and tools for efficiency., Tracked team finances, including margins, invoicing, and time management, to ensure project profitability., Fostered a culture of collaboration, innovation, and continuous learning by implementing agile methodologies and productivity tools., Followed up on team productivity metrics and supported career development initiatives to enhance professional growth., Created and presented monthly and quarterly performance reviews to stakeholders, providing insights into progress, challenges, and opportunities for improvement.
• Walmart Centroamérica, San José, Costa Rica, Agile Business Coach, 02/01/19, 04/01/21, Defined the new Agile transformation strategy and managed programs and projects for a smooth transition., Championed a cultural change in the workplace by establishing and delivering training and workshops to teams and leaders, advancing the organization's transformation., Coordinated with C-level managers to optimize teams and project management skills., Devised training programs for Scrum, Lean Change Management, and Management 3.0., Conducted training on Agile best practices to build skills, consequently improving performance within teams., Led a team that successfully uncovered the causes of lost sales in relation to poultry products., Analyzed customer insights and created nine new products to be tested in seven stores, three of which performed exceptionally well and were introduced to more stores.
• Intertec, Heredia, Costa Rica, Project Manager, 05/01/18, 10/01/18, Collaborated with teams and technical support groups to ensure projects were effectively implemented and exceeded expectations., Performed forecasting activities to verify project requirements and budget were on target., Supported enterprise business services technology projects through the software development life cycle., Collaborated with teams from the United States and offshore to manage project budgeting, resource allocation and project documentation., Created and led a Scrum Master Certification (SMC) group, leading to a new SMC certified employee., Developed training, workshops, and presentations for Scrum., Executed complex projects for a major bank in the US, by coordinating the communications and deliverables of five teams per project and transporting data between multiple platforms.
• Accenture, Heredia, Costa Rica, Project Manager, 07/01/12, 02/01/18, Utilized Agile methodologies to ensure on-time delivery when directing end-to-end project management, including resource allocation, budget administration, change management, and team leadership., Operated Jira and Rally on a daily basis to enhance decision making processes, using Agile tools such as Kanban., Organized teams and project requirements using Confluence., Supervised more than 10 multi-regional teams., Used six sigma methodology when acting as a process owner., Chaired client meetings and conducted team training to improve cohesion., Monitored communication with clients and completed projects using CRM tools such as SalesForce., Applied UX/UI analysis to secure a satisfactory final product for the client., Managed a project with a $10M portfolio., Created and implemented a telework tool that improved site utilization by 80% and reduced operation costs by 15%., Devised diverse expansion projects for international clients', including Yahoo!, Avianca, Stryker, Triad, Autonation, BlackRock, and The Children's Place., Directed teams of 10 while mentoring and training employees to be eligible for promotions., Acted as project manager for the largest Latin American airline in a digital transformation project.
• Hewlett Packard, Heredia, Costa Rica, Senior Deployment Process Manager, 09/01/08, 02/01/12, Developed and implemented process instructions for all product installations and projects., Promoted continuous improvement in all processes by conducting monthly review meetings to analyze gaps and adjust accordingly with new control groups., Performed budgeting tasks, such as monthly cost control forecasting, for all projects., Collaborated with program managers and special project teams in Costa Rica, China, and Slovakia and conducted status meetings to see that all targets were met., Trained new team members in project management, process development, process improvement, and client relations., Resolved invoicing issues providing almost $20M in increased income for Hewlett Packard., Spearheaded a global project, guiding six teams in three separate regions., Promoted to Senior Deployment Process Manager from Junior Deployment Process Manager and Customer Service Agent.