Mauricio Quesada

Main Responsibilities:

• Overseeing the accurate processing of purchase orders, credit/debit notes, invoices, pricing, shipping, deliveries, and compliance, ensuring operational fluidity.
• Providing pivotal assistance during system migrations, minimizing disruptions and optimizing business performance.
• Facilitating interdepartmental communication to foster collaboration and address organizational challenges effectively.
• Improving order processing efficiency through the implementation of advanced software systems and streamlined workflows.
• Mentoring junior colleagues to support their professional development and maximize their potential.

Key Initiatives:

• Developed and implemented key performance indicators (KPIs) for various Order-to-Cash (OTC) teams, enhancing performance and decision-making.
• Established an OTC End-to-End reporting system using Power BI, improving workflow efficiency and customer service.
• Identified operational inefficiencies and proposed solutions, including initiatives in master data organization, pricing standardization, and order management optimization.
• Enhanced credit risk management through real-time credit limit tracking and automation of cash application processes.
• Standardized audit controls in multiple locations to strengthen internal control processes.

Highlighted Projects:

• Implemented a Web Shop solution, reducing manual efforts, enhancing customer satisfaction, and achieving cost savings through automation.
• Led the development of a "Showback" system for OTC processes, optimizing resource allocation and financial management.
• Analyzed Business Process Excellence scores (Automation %) to drive continuous improvement initiatives and decision-making.
• Integrated "Celonis" Process Mining platform into OTC processes to gain insights and streamline operations.
• Contributed to the seamless integration of SAP S4 HANA, enhancing operational efficiency and data management.
• Successfully deployed FSCM for Dispute Management and CCP for proactive credit and collections management, improving cash flow and customer satisfaction.

• Significantly contributed to enhancing Jira Tool utilization for the IT Global Demands Team by implementing a dynamic Kanban Board using Power BI, improving project management capabilities and enabling effective tracking and oversight of over 300 demands.
• Led the successful implementation of the "LATAM Demands Dashboard" initiative, managing a cross-functional team of three developers located in Brazil, Portugal, and Mexico.
• Organized workshops and training sessions to promote cross-functional collaboration among different departments within the organization.
• Actively identified areas requiring refactoring or architectural improvements during sprint planning sessions, resulting in a reduction of technical debt.
• Developed custom Scrum boards in Jira to enhance task tracking and transparency within the team.
• Implemented key performance metrics to consistently track team progress and identify areas for improvement throughout project lifecycles.
• Streamlined release processes through close coordination between development teams and operations staff.
• Implemented continuous improvement initiatives by conducting regular retrospective meetings with the team.

• Successfully managed multiple End-to-End OTC (Order to Cash) process migrations from India, Canada, and the US.
• Collaborated with the Operational Excellence department to integrate the business analytics tool "Spotfire" into daily tasks, enabling the acquisition of real-time metrics.
• Significantly optimized the CR/DR (Credit/Debit Memo) processes for AMER markets, reducing process time by 50%.
• Effectively managed the application, netting, and clearing of cash in Accounts Receivable
• Assumed ownership of the end-of-month cash reconciliation process for AMER markets.