Mauricio Quesada
Alajuela,Costa Rica
Summary
Accomplished Customer Service Representative at Valor Global Costa Rica, adept in problem resolution and active listening. Enhanced customer loyalty by resolving complaints empathetically. Proficient in Salesforce and payment processing, contributing to improved user experiences. Collaborated on best practices, boosting service consistency. Recognized for maintaining professionalism under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Valor Global Costa Rica
09.2021 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Instituto IBASA
Alajuela12-2017
Skills
- Customer service
- Active listening
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel (Basic)
- Technical support
- Salesforce
- Payment processing
- Customer education
- Credit adjustments
Additional Information
A2 License
B1 License
Knowledge in Google products
Knowledge in Telcom industry
Knowledge in Alarm System
Timeline
Customer Service Representative
Valor Global Costa Rica
09.2021 - 07.2025
High School Diploma -
Instituto IBASA
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