MAURICIO VIQUEZ CORRALES

Specialized in underpaid account analysis within the American healthcare system, ensuring HIPAA compliance. Conducted detailed case analyses through outbound calls, portals, and emails, addressing discrepancies with payers. Reviewed medical account balances, identified reasons for underpayments, and navigated tools for secure data exchange. Provided accurate details on medical accounts, strategically maximizing payments. Demonstrated critical thinking in account resolution and effective communication for seamless departmental handovers.

• Tasked with video and data analysis in order to assist Artificial intelligence recognize patterns and a diverse arrangement of actions performed by the users
• This was a fast paced and very demanding line of business in which I quickly adapted and performed to the highest expectations and beyond, this position taught me highly accurate analytical skills and a keen eye for small details that are now very useful in my personal and professional life.

• In my previous role at Amazon's customer care and service, I provided top-notch assistance across diverse business lines, ensuring adherence to policies
• Beyond customer interactions, I served as an acting Team Manager and Advisor
• I played a key role in new hire support, conducting 1-on-1 sessions and workshops for a seamless onboarding process
• I monitored performance metrics, generating insightful reports to identify areas for improvement
• My hands-on approach led to significant team improvements, fostering a cohesive environment
• I successfully contributed to low attrition and high employee engagement, emphasizing continuous learning and mutual support
• Our collaborative efforts resulted in exceptional customer care and service.