Maykol Alonso Esquivel Ávila
Resumen profesional
I strive to ensure customer satisfaction all times.
I have extensive professional experience and a solid understanding to the sector I have been working on.
I am comfortable working both with teams and independently, according on the business needs.
I have been looking for a good opportunity to demonstrate my value and knowledge in an excellent company.
I have an extensive experience in customer service, administration tasks, time management and also capable to assume responsibilities and be able to take good decisions.
I have an excellent communication and customer service skills, looking for professional development and growth.
Datos destacados
21
21
years of professional experience
1
1
Certification
Experiencia
Contractor Staffing Professional
IBM Costa Rica
Heredia, Heredia
2018.08 - 2026.04
- First, I supported USA accounts with processes related with subcontractors onboards, renewals, alterations, vendor POS, offboards, SCT's creation and others.
- Them, I moved from USA to Canada area, handling the same processes for subcontractors.
- The main objective for me is to keep contracts active and avoid expiration of IDs for resources that are working on IBM accounts on Canada.
- I kept constantly communication with WSPs and project managers from Canadian resources, to ensure all contracts are in place and running well and off course, if there is a miss stoppage on the process, I must find the correct and fastest way to get a valid resolution to avoid resource's work interruption.
- The accuracy on tools such as OOBT, EMF and Ariba will reflect the daily updates and will validate the constantly effort we did to ensure each process is up to date to avoid contract's expiration before the estimated end date of the purchase order.
Administrative Assistant
IBM Costa Rica
Heredia, Heredia
2016.02 - 2018.08
- Gave support as an Administrative Assistant to IBM executives in USA regarding calendar, expenses and travel according to their needs.
- Work with ODS Desk, (On Demand Support Desk), I helped with the transition of the desk from USA to Costa Rica Global Administration.
- I worked with my manager creating a logical and useful strategy to delegate support to executives temporarily, those executives that do not have a personal assistant.
Project Coordinator
DHL Express
Heredia
2006.09 - 2015.11
- I worked as supervisor for people in the team, process analyst and consultant for reporting areas to the regional office of the company and currently acting as a call center advisor.
- I supported international calls in customer service department at Network areas.
- Analyst of internal process of the company according to their procedures, escalation analyst and working in resolution processes for minimizing formatting errors in their data system to present data and results to the global office.
- Analyst for processes and gave support to the regional area as advisor for reporting to the regional office of the company.
- Supervisor and managed people at the Global Office Project by 5 years.
- Coordinator and support agent in reporting areas and tasks for the Regional Office for almost 2 years.
Receptionist & Assistant
Costa Rica for All
San José, La Sabana
2005.02 - 2006.08
- Answered English calls, organize transfers in and out to the airport.
- Reservations with rent a car.
- Reservations with national hotels and tour operators to schedule routes.
Formación
Master's Degree - Business Administration with Emphasis in Management
Hispanoamericana University
San José 2018.01 - Actual
Bachelor's Degree - Tourism
Hispanoamericana University
Heredia 2004.01 - Actual
Enfatiza tus habilidades clave
- Word
- Excel
- Access
- PowerPoint
- Dropbox
- Monday
- Good communication skill
- Customer service
- Organize
- Proactive
- Good management skills
Diplomas
- Passport and American VISA approved
- Driver's license B3 (cars) and A3 (motorcycle) approved
Idiomas
Spanish
Experto
English
Experto
Personalizado
- Master's Degree in Business Administration with Emphasis in Management, 05/2018, Hispanoamericana University, San José, Costa Rica
- Bachelor's Degree in Tourism, 05/2004, Hispanoamericana University, Heredia, Costa Rica
Cronología
Contractor Staffing Professional
IBM Costa Rica
2018.08 - 2026.04
Master's Degree - Business Administration with Emphasis in Management
Hispanoamericana University
2018.01 - Actual
Administrative Assistant
IBM Costa Rica
2016.02 - 2018.08
Project Coordinator
DHL Express
2006.09 - 2015.11
Receptionist & Assistant
Costa Rica for All
2005.02 - 2006.08
Bachelor's Degree - Tourism
Hispanoamericana University
2004.01 - Actual