Melania González Ramírez
Heredia
Summary
Results-driven Delivery Manager and Operations Manager with 15+ years of experience leading cross-functional technology teams (Mobile, Backend, Frontend, CMS, , analytics and AI). Expertise in project delivery, resource allocation, budget oversight, and process optimization. Master’s in Interaction Design and User Experience with a strong background in strategic planning, client relations, and team development. Bilingual (English TOEIC Certified, Spanish Native).
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager /Project Delivery Manager
DNAMIC World
06.2017 - Current
- Manage client relationships for Web, Mobile Apps, OLA, Data Analysis and AI projects
- Oversee KPIs, project budgets, and company-wide resource optimization
- Lead strategic planning, staffing, and operational decision-making
- Implement and document processes to improve efficiency
- Ensured on-time, high-quality project delivery for websites and mobile apps
- Led UX/UI strategy, design research, and Design Thinking workshops
- Managed project budgets, staffing, and cross-team collaboration
Technology Project Manager
Prodigious LATAM
04.2010 - 06.2017
- Managed a team of 30-35 resources (Backend, Frontend, Mobile, Innovation)
- Founded and scaled the Mobile Development and Content Management teams
- Coordinated resource allocation across 5 international offices
- Mentored junior managers and drove career development for team members
Innovation Science Fair Coordinator
Prodigious LATAM
01.2012 - 01.2017
- Organized and led annual science fairs in Costa Rica, Colombia, and Mauritius
Web & iPhone Developer
Edmodo
01.2009 - 12.2009
- Developed websites using Zend Framework
- Built and maintained the company’s iPhone application
Web Developer
Avántica Technologies
01.2008 - 12.2009
- Worked with Zend Framework, JavaScript, PHP, and AJAX
- Developed mobile apps for Android and iOS
Education
Master’s - Interaction Design & User Experience
Universidad Veritas
01.2015
Bachelor’s - Computer Engineering
Instituto Tecnológico de Costa Rica (ITCR)
01.2008
Web Design Technician -
Fundación Tecnológica de Costa Rica (FUNDATEC)
01.2009
Skills
- Project & Delivery Management
- Agile & Scrum Methodologies
- Team Leadership & Career Coaching
- Budget Analysis & Resource Allocation
- UX/UI Strategy & Interaction Design
- Client Relationship Management
- Process Implementation & Documentation
- Mobile & Web Development Oversight
Websites
Certification
- Scrum Master, Cenfotec, 2016
- Leading with Impact, Digitas LBi, 2011, 2013
- Cartoon Animation, Cyber U, 2010
Projects And Speaking Engagements
- Coca-Cola Company: Masters research on consumer interaction at points of sale.
- Auto Mercado: UX redesign for home delivery service.
- Speaker at Sulá Batsú, Arduino Day, Brain Station, TEC, INCAE on UX, STEM, and innovation.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Operations Manager /Project Delivery Manager
DNAMIC World
06.2017 - Current
Innovation Science Fair Coordinator
Prodigious LATAM
01.2012 - 01.2017
Technology Project Manager
Prodigious LATAM
04.2010 - 06.2017
Web & iPhone Developer
Edmodo
01.2009 - 12.2009
Web Developer
Avántica Technologies
01.2008 - 12.2009
Bachelor’s - Computer Engineering
Instituto Tecnológico de Costa Rica (ITCR)
Web Design Technician -
Fundación Tecnológica de Costa Rica (FUNDATEC)
Master’s - Interaction Design & User Experience
Universidad Veritas
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