Melenie Hernandez
Cicero,IL
Summary
Focused receptionist PBX'r and more with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. A Employee who prioritizes learning new things as efficiently as possible in a short amount of time willing to do over time or extra work for the company!
Overview
6
6
years of professional experience
Work History
PBX Operator
Easy acceptance
Chicago, Illinois
02.2025 - Current
- Operated multi-line phone system to direct incoming calls efficiently.
- Assisted customers with inquiries and provided accurate information promptly.
- Managed call logs and documented messages for staff follow-up.
- Coordinated interdepartmental communications to enhance operational flow.
- Trained new operators on procedures and system functionalities effectively.
- Maintained a professional demeanor while handling high call volumes consistently.
- Collaborated with management to improve customer service protocols regularly.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
Receptionist Cashier
Maserati of dowers grove
Downers Grove, Illinois
05.2024 - 02.2025
- Responsible for cash handling
- Responsible for receipt making
- Collecting payments
- Filing paperwork
Sales Associate
Kay Jewlers
North Riverside, IL
02.2024 - 07.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Computed purchases and received and processed cash or credit payment.
- Handled returns and exchanges according to company policies.
- Processed credit card transactions quickly and securely.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Associate
Pandora
Oak Brook, Illinois
07.2023 - 02.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Conducted inventories on a regular basis to track stock levels.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
Warehouse Associate
Components Express
Woodridge, Illinois
07.2021 - 07.2023
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Lead Teacher
Sunny Days Daycare
Berwyn, Illinois
02.2022 - 02.2023
- Assisted in resolving conflicts between students, families, and staff members.
- Planned and organized variety of activities and field trips to aid mental and physical growth in children.
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
Crew Member
Dunkin' Donuts
Berwyn, Illinois
08.2019 - 04.2021
- Organized and restocked supplies to support operations and team productivity.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High School Diploma -
Morton West Highschool
Berwyn, IL06-2021
Some College (No Degree) -
Triton College
River Grove, ILSkills
- Scheduling
- Bookkeeping
- Supply management
- Security awareness
- Cash handling
- Filing
- Costumer service
- Shipments
- Sales
Timeline
PBX Operator
Easy acceptance
02.2025 - Current
Receptionist Cashier
Maserati of dowers grove
05.2024 - 02.2025
Sales Associate
Kay Jewlers
02.2024 - 07.2024
Sales Associate
Pandora
07.2023 - 02.2024
Lead Teacher
Sunny Days Daycare
02.2022 - 02.2023
Warehouse Associate
Components Express
07.2021 - 07.2023
Crew Member
Dunkin' Donuts
08.2019 - 04.2021
High School Diploma -
Morton West Highschool
Some College (No Degree) -
Triton College