MELISSA ARAYA COTO
Human Resources And Accounting / Trainer, Customer Service Specialist
San Jose
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Demonstrated ability to quickly learn new technologies and processes to drive success in previous roles. Strong interpreter skills for managing difficult situations and developing a versatile skill set in a fast-paced, collaborative environment. Seeking transition into a new field to apply adaptable nature and problem-solving abilities for making a meaningful impact.
Overview
7
7
years of professional experience
28
28
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Seller Support Specialist
Amazon
2024.03 - Current
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Help employees with the tickets made to get the resolution for the sellers
- Make SOP for the usage of Alvaria
- Update metrics for the whole team to be reviewed
Trainer, Molina Health Care Account
Infinite
2023.11 - 2024.03
- Provide training to the new waves
- Supervise the new employee's attendance and schedule adherence
- Generate daily reports of the new employees for my superiors
- Nesting and production floor support for the new employees
- Make sure all IT access and process are working
Sportbook Wagering
Skysurveys
2023.07 - 2023.09
- Received calls from the customer to make their wagering
- Make deposits, help with payouts for the customers
HR Associate, Administrator Transfers
Amazon
2022.03 - 2023.06
- Receive transfers domestic and international for the country of Spain
- Assist employees with all the questions about the international transfer and what is required
- Analyze the data of the employee to review if applicable for the specific position
- Receive and generate the offer of an employee for a new position US/Canada Corp
- Make the contracts, inform payroll, and load the document to be sign, for the employee to be able to start their new role.
- Work multitasking in special cases that are requested with urgency
Trainer, Home Depot
Movate
2022.10 - 2023.05
- Provide training to the new waves
- Manage the group metrics to verify their performance
- Supervise the new employee's attendance and schedule adherence
- Generate daily reports of the new employees for my superiors
- Nesting and production floor support for the new employees
- Make sure all IT access and process are working
Seller Support Specialist
Amazon
2020.07 - 2022.03
- Assist Sellers with the problems in their accounts
- Help colleagues by presentations on making the negative cases positive, good email structure and to use empathy phrases and call structure
- Do shadowing to provide feedback and help improve their metrics to agents
DART Resolution Specialist
Amazon
2018.09 - 2019.06
- Received Amazon Vine emails to helot the customers that review the products of Amazon.
- Back up of Dart while being back at Customer Service during the months of November 2019 - January 2020.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Coordinated with cross-functional teams to address and resolve product-related complaints.
Education
Associate of Science - Ciberseguridad
Universidad Braulio Carrillo
San Jose, Costa Rica 2025.01 - Current
Accounting And Financial Technician - Accounting And Finance
UAM
Costa Rica 2019.01 - 2020.01
Human Talent Technician - Human Resources Development
UAM
Costa Rica 2019.01 - 2021.01
Fundamento de manejo de Proyectos - Human Resources Development
Omniclass/ Soluciones En Talento Humano
Costa Rica 2019.01 - 2020.01
Especialista en Reclutamiento y Selección - Human Resources Development
Omniclass/ Human Talent Solutions Programa Especializado
Costa Rica 2018.11 - 2019.01
Bachelor of Science - Computer And Information Systems
UIA
Costa Rica 2002.01 - Current
Skills
Customer engagement
Brand awareness
Attention to detail
Adaptability and flexibility
Teamwork and collaboration
Problem-solving abilities
Self motivation
Time management abilities
Excellent communication
Time management
Customer engagement
Certification
Cybersecurity Awareness
Timeline
Associate of Science - Ciberseguridad
Universidad Braulio Carrillo
2025.01 - Current
Cybersecurity Awareness
2024-11
Seller Support Specialist
Amazon
2024.03 - Current
Trainer, Molina Health Care Account
Infinite
2023.11 - 2024.03
Sportbook Wagering
Skysurveys
2023.07 - 2023.09
Trainer, Home Depot
Movate
2022.10 - 2023.05
HR Associate, Administrator Transfers
Amazon
2022.03 - 2023.06
Seller Support Specialist
Amazon
2020.07 - 2022.03
Fundamento de manejo de Proyectos - Human Resources Development
Omniclass/ Soluciones En Talento Humano
2019.01 - 2020.01
Accounting And Financial Technician - Accounting And Finance
UAM
2019.01 - 2020.01
Human Talent Technician - Human Resources Development
UAM
2019.01 - 2021.01
Especialista en Reclutamiento y Selección - Human Resources Development
Omniclass/ Human Talent Solutions Programa Especializado
2018.11 - 2019.01
DART Resolution Specialist
Amazon
2018.09 - 2019.06
Bachelor of Science - Computer And Information Systems
UIA
2002.01 - Current