Melissa Suarez Valencia
San Jose
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
NTT Data Services Citi Account
06.2022 - Current
- Analyze customer journeys, feedback, and digital behavior to identify pain points, opportunities, and engagement improvements.
- Jira framework Project Leader. Leading large, complex projects with high business visibility and impact.
- Collaborate with stakeholders (product, IT, UX/UI, operations) to define user-centric requirements and experience enhancements.
- Facilitate workshops, interviews, and design thinking sessions to capture client and business needs.
- Support the development and continuous improvement of client onboarding, servicing, and processes through technology solutions.
- UI/UX Business Design. Collect data and information to proceed in the creation of organizational tools and platforms.
Industrial Engineering
Boston Scientific Coyol
10.2020 - 05.2022
- Develop and lead continuous improvement projects.
- Lead and support lean projects such as: Kaizen, 5s strategy, Problem Solving and process improvement.
- Provide assistance and create capacity tools, metrics, WCG, 5s and lean programs.
- Support network operations such as: organization, co-ordination, knowledge management, planning, communication, and marketing.
Coordinator Assistant
Cerveceria FIFCO
03.2020 - 06.2020
- Develop and conduct Lean training programs in departments.
- Deploy and support the use of corporate Lean tools.
- Promote cross-functional and inter-site teamwork to accomplish shared objectives.
Education
Master of Business Administration - Project Management
EUDE Business School
01-2025
Bachelor in Industrial Engineering - undefined
Universidad Latina de Costa Rica
01.2022
Skills
- Leadership
- Influence
- Communication
- Organizational skills
- Self-motivated
- Team Player
Certification
- Scrum Master Certiprof (In progress)
- Professional Accreditation in UI/UX Business Design Universidad Veritas Costa Rica (2023)
- Project Management Google Coursera Certifications (2023)
- Lean Six Sigma Green Belt CertiProf (2022)
- Professional Accreditation in Management of Human Talent Universidad Americana UAM (2020-2022)
Languages
English - B2 Upper Intermediate Level
Spanish - Native
Timeline
Business Analyst
NTT Data Services Citi Account
06.2022 - Current
Industrial Engineering
Boston Scientific Coyol
10.2020 - 05.2022
Coordinator Assistant
Cerveceria FIFCO
03.2020 - 06.2020
Bachelor in Industrial Engineering - undefined
Universidad Latina de Costa Rica
Master of Business Administration - Project Management
EUDE Business School
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