MELISSA VILLALOBOS
Curridabat
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Digital Forensic Analyst
DFC
02.2023 - Current
- Provided expert testimony in court proceedings, resulting in successful prosecution of cybercriminals.
- Communicated with law enforcement agencies, corporate entities and compliance officers to build institutional relationships.
Customer Service - VIP Specialist
City Co
07.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about Crypto, payment processing and support policies and procedures.
Sales Agent
F4
01.2020 - 05.2020
- Sales for Onyx Enterprises.
Universal Agent
Teleperformance
3 2019 - 6 2019
- Retention, billing, and troubleshooting for Viasat.
Education
High School Diploma -
Complementaria Cahuita
Cahuita 05.2001 -
Skills
Survey Design
Attention to Detail
Analytical Skills
Written Communication
Pattern Recognition
Social media investigations
Effective Communication
Team Work
Experienced
Pressure Handling
Expert
Microsoft Office
Skillful
Multitasking
Experienced
Customer Service
Experienced
Fast Learner
Experienced
Critical Thinking
Experienced
Empathy
Experienced
Leadership Experience
Experienced
Personal Information
Date of Birth: 02/17/00
Timeline
Digital Forensic Analyst
DFC
02.2023 - Current
Customer Service - VIP Specialist
City Co
07.2021 - 02.2023
Sales Agent
F4
01.2020 - 05.2020
High School Diploma -
Complementaria Cahuita
05.2001 -
Universal Agent
Teleperformance
3 2019 - 6 2019
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