Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Melissa Windham

Melissa Windham

English Major / Business Administration
Coronado,San José

Summary

Gifted Interpreter with aptitude for conveying emotion, style and content of Spanish and English speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven ability to provide translations quickly and accurately developed over 6 years of experience. Also a Knowledgeable English Teacher with over 5 years of experience teaching students language and literature. Proficient in developing comprehensive grammar, writing and reading assignments for over 200 students. Motivated to help students develop a high level of proficiency in reading, speaking and writing in English. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in anything she does. Learns and integrates new technologies and teaching strategies as part of leadership and classroom management. Realizes consistent improvement in test scores year after year.

Help Desk Analyst with over 3 years' experience in prioritizing customer satisfaction while providing support. Successful in providing resolutions, great at listening and providing personable communication while assisting with an extended amount of issues. Competent Help Desk Analyst with expertise in prioritizing multiple tasks while

All the different experiences I have had so far, makesme a desirable employee, due to my detailed focused working, my interpersonal skills, my ability to deal and handle people no matter how stressful the situation, while always making sure to provide quality assistance and always interested in consistently learning new skills.

Overview

3
3
Languages
16
16
years of post-secondary education
8
8
years of professional experience

Work History

Help Desk Analyst

Auxis
Heredia, Heredia
04.2019 - Current
  • Performed data validation
  • Managed high levels of call flow and responded to retailer's support needs.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Logged support tickets and closed when issues were resolved.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Activated accounts for clients interested in new services.
  • Provided customer support to RJ Reynolds customers daily.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action
  • Conducted in-depth product and issue resolution research to address customer concerns.

English Teacher

Centro Cultural Costarricense Norteamericano
Sabana Norte / San Pedro , San José
01.2016 - 10.2018
  • Planned coursework to introduce students to grammar, listening, reading and oral comprehension and production using the National Geographic World English Series.
  • Served as languages department member and attended weekly meetings to develop and update course curricula, evaluations, training and development process, completing in-service and additional training to maintain professional growth. Also Prepared comprehensive English curriculum for all range of students, from beginners to advanced.
  • Prepared students for standardized testing and also evaluated and gave feedback for English Teachers either from Ministerio de Educación Pública or applying to become one.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways to both adults and adolescent students
  • Prepared and implemented lesson plans covering required course topics.
  • Read and graded weekly writing assignments based on CENGAGE Learning from National Geographic.
  • Explored and implemented innovative use of technology in language education.
  • Provided personal guidance for students struggling both in and out of classrooms,
  • Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
  • Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues.

Loan Processor

Concentrix
Pavas, San José
02.2018 - 08.2018
  • Set up and completed loan submission packages.
  • Collaborated with stakeholders about extension, guarantees and charges.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering personal loans.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Looked over and approved various types of loans.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Upheld complete confidentiality of all submitted information according to release guidelines.

Spanish/English Interpreter

Language Line Solutions
La Lima, Cartago
07.2014 - 02.2017
  • Provided oral translations and interpretations for banking, health practitioners, doctors, utility companies, 911, law enforcement and many other type of clients in both United States and Canada, sometimes even UK successfully maintaining pace with native speakers to deliver real-time comprehension.
  • I also did voluntary work interpreting for doctors and nurses during health campaigns in Costa Rica as part of my TCU

Education

Primary School - School

Escuela Metodista Primary Billingual School.
San Pedro De Montes De Oca
02.1998 - 11.2002

High School Diploma -

Methodist Highschool
Sabanilla
02.2003 - 12.2007

Bachelor of Arts - English Language And Literature

Universidad De Costa Rica
San Pedro De Montes De Oca
03.2011 - 02.2016

Technical Degree in Business Aministration -

FUNDEPOS ALMA MATER
Paseo Colon
02.2019 - 03.2020

Skills

Logging support tickets

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Timeline

Help Desk Analyst

Auxis
04.2019 - Current

Technical Degree in Business Aministration -

FUNDEPOS ALMA MATER
02.2019 - 03.2020

Loan Processor

Concentrix
02.2018 - 08.2018

English Teacher

Centro Cultural Costarricense Norteamericano
01.2016 - 10.2018

Spanish/English Interpreter

Language Line Solutions
07.2014 - 02.2017

Bachelor of Arts - English Language And Literature

Universidad De Costa Rica
03.2011 - 02.2016

High School Diploma -

Methodist Highschool
02.2003 - 12.2007

Primary School - School

Escuela Metodista Primary Billingual School.
02.1998 - 11.2002
Melissa WindhamEnglish Major / Business Administration