Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Phone
Languages
Timeline
Generic

Melvin Ivan Araya Vargas

La Cruz,Costa Rica

Summary

I consider myself a very friendly, outgoing person. I like to challenge myself with new and exciting things, love to learn how to use new technologies and how they work, and I also get along with people, working as a team to reach the company's goal, being the best at it, and I am willing to work hard and responsibly. I have always thought that there's nothing too big or too complex for the human brain, so I am ready for anything and eager to work and learn. Talented Sales Agent with experience in convincing, persuading, and closing deals. Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers. Creative Sales Agent with many years of growing account bases for organizations across diverse industries. Prepares customized proposals based on client needs. Maximizes customer satisfaction and loyalty through quality servicing. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.

Overview

20
20
years of professional experience

Work History

Sales Representative

CARiD.com, BOATiD.com, TRUCKiD.com, MOTORCYCLEiD.com, TOOLSiD.com, POWERSPORTiD.com
02.2024 - 09.2025
  • Inbound calls.
  • Outbound Sales.
  • Researching and selling parts for all types of vehicles, ensuring they are the correct ones by verifying VINs.
  • Answering emails from returning clients or any inquiries.
  • Have direct contact with car shops to obtain better prices, as well as to facilitate tax returns.
  • Selling over $50K per month.
  • Returns, items exchanged.
  • CC processing, PayPal, and Affirm.
  • Work from home.
  • Assisted customers with product selection and provided detailed product information.
  • Developed strong relationships with clients to enhance customer loyalty and satisfaction.
  • Utilized CRM software to track customer interactions and manage follow-up communications.
  • Conducted market research to identify trends and inform sales tactics across multiple brands.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Researched competitors' products, prices, and sales techniques.

BDR-Work from Home

Puulse Marketing
La Cruz, Guanacaste
08.2023 - 12.2023
  • Cold calling 300 businesses per day.
  • Sell an AI app (NICE) to gain more exposure when people search for anything related to your business.
  • Get the client on the first page of Google results.
  • Educate clients on the CRM to be able to follow up with clients via emails, texts, referrals, and more.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales-Work from Home

Puulse Marketing
12.2022 - 08.2023
  • Cold calling to 250-300 clients for free internet with the ACP (Affordable Connectivity Program).
  • Helped client step by step on how to get qualified if they have government assistance (Food stamps, Medicare, SSI).
  • Research clients address to see availability with Windstream or Frontier internet providers.
  • Schedule installation dates for clients in one of the two CRM's.

Work From Home

Blackbaud Tuition Management
01.2022 - 11.2022
  • Helped parents on how to pay their children's tuition online.
  • Took payment and gave refunds. (CC, Wire, Checks)
  • Collected pending funds.

Timeshare Sales Representative

Sapphire Residence
Playas Del Coco, Guanacaste Costa Rica
01.2020 - 03.2020
  • Company Overview: Fractional ownership. (Timeshare)
  • Take prospect couples in tour of the resort and gave info about the services we provided.
  • Help timeshares owners to get rid of their maintenance fees.
  • Sold fractional ownership properties. (USA and Canadians)
  • Fractional ownership. (Timeshare)
  • Conducted sales presentations to potential clients in luxury vacation properties.
  • Participated in team meetings to discuss current projects and upcoming goals.

Timeshare Sales Representative

Breeze Private Residence Club
Playas Del Coco, Guanacaste Costa Rica
09.2019 - 12.2019
  • Company Overview: Timeshare Sales. (Face-to-face sales)
  • Took prospective couples on a tour of the resort and gave info about the services we provided.
  • Help timeshare owners get rid of their maintenance fees.
  • Sold fractional ownership. (USA and Canada)
  • Timeshares Sales. (Face-to-face sales)
  • Conducted sales presentations to potential clients in luxury vacation properties.

AT&T Tech Support

Teleperformance
12.2017 - 08.2018
  • Answered inbound calls.
  • Provide Tech Support for any issues with Internet Cable or Void phones.
  • Reply to emails with any tech questions.
  • Provided technical support for phone systems including programming changes, resetting voicemails.
  • Provided technical support when needed during installation or setup of products.
  • Provided technical support for customers regarding installation processes.
  • Provided technical support to customers over the phone or through email.

Mono Agent

Vialinx
12.2014 - 09.2016
  • Answered inbound calls.
  • Took orders for www.1800flowers.com.
  • Outbound calls florists all over the USA to edit orders or to rush them.

Retention Agent

Vialinx
12.2013 - 12.2014
  • Answered inbound calls for Customer Service for www.freecreditscore.com.
  • Sale calls.
  • Try to retain customers that call in to cancel their subscription with the company.

Account Manager & Sales Representative

Alanvanazul Dos. (BetUS.com)
01.2009 - 10.2013
  • Answered inbound calls.
  • Outbound sales calls.
  • Answered emails.
  • Manage accounts for www.BetUs.com.pa clients on a regular basis.
  • Manage deposit using Visa, MasterCard, American Express cards.
  • Requested Payouts and gave bonuses.

Customer Service & Order taker

Costa Rica's Call Center
06.2009 - 12.2009
  • Answered inbound calls.
  • Outbound calls.
  • Gave customer service on orders that have been placed but need to be edited.
  • I took orders for CCV magazine. (Critic's Choice Video).
  • Order processing.
  • Upsell other products.

DSL Tech Support & Email support

Fujitsu
02.2008 - 04.2009
  • Answered inbound calls.
  • Gave tech support and troubleshooting for DSL internet service for AT&T in the USA.
  • Answered email given solution to problems with payments or outages that may be occurring at the time.

Customer Service & Data Support

Sykes
01.2006 - 01.2007
  • Answered inbound calls.
  • Gave customer service and tech support for Motorola phones and accessories.
  • Also provide data support on how to transfer files from phone to computer using the company's program MPT. (Motorola Phone Tools)

Education

GED, High School Equivalency Diploma -

The University of The State of New York
New York
01.2007

High School -

Hampton Bays High School
Hampton Bays NY
01.2005

Secondary School -

Hampton Bays Secondary School
Hampton Bays NY
01.2003

Secondary School -

Southampton Secondary School
Southampton NY
01.2001

Primary School -

Escuela Altamira de Biolley
Buenos Aires, Puntarenas
01.2001

Skills

  • CRM software utilization
  • Product knowledge
  • Sales strategy development
  • Account management
  • Outbound sales techniques
  • Inbound call handling
  • Cold calling experience
  • Effective communication
  • Problem solving
  • Relationship building
  • Time management
  • Negotiation skills
  • Business development
  • Strategic planning
  • Prospecting clients
  • Customer service
  • Customer retention
  • Closing sales
  • Product management and pricing
  • Lead database management
  • Complex Problem-solving
  • Customer experience enhancement
  • Lead generation
  • Upselling and cross selling
  • Product promotions
  • B2B and B2C sales
  • Exceeds sales goals
  • Prospecting skills

Personal Information

  • Date of Birth: 09/19/88
  • Marital Status: Single

Languages

  • Spanish
  • English

Phone

+506, 60259178

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Sales Representative

CARiD.com, BOATiD.com, TRUCKiD.com, MOTORCYCLEiD.com, TOOLSiD.com, POWERSPORTiD.com
02.2024 - 09.2025

BDR-Work from Home

Puulse Marketing
08.2023 - 12.2023

Sales-Work from Home

Puulse Marketing
12.2022 - 08.2023

Work From Home

Blackbaud Tuition Management
01.2022 - 11.2022

Timeshare Sales Representative

Sapphire Residence
01.2020 - 03.2020

Timeshare Sales Representative

Breeze Private Residence Club
09.2019 - 12.2019

AT&T Tech Support

Teleperformance
12.2017 - 08.2018

Mono Agent

Vialinx
12.2014 - 09.2016

Retention Agent

Vialinx
12.2013 - 12.2014

Customer Service & Order taker

Costa Rica's Call Center
06.2009 - 12.2009

Account Manager & Sales Representative

Alanvanazul Dos. (BetUS.com)
01.2009 - 10.2013

DSL Tech Support & Email support

Fujitsu
02.2008 - 04.2009

Customer Service & Data Support

Sykes
01.2006 - 01.2007

GED, High School Equivalency Diploma -

The University of The State of New York

High School -

Hampton Bays High School

Secondary School -

Hampton Bays Secondary School

Secondary School -

Southampton Secondary School

Primary School -

Escuela Altamira de Biolley
Melvin Ivan Araya Vargas