Michael Allan
Account Manager
Sharpsburg
Summary
Dynamic and results-driven professional with a proven track record at Transform Credit, excelling in problem-solving and communication. Adept at fostering strong client relationships and streamlining processes, I consistently enhance service delivery and patient satisfaction. Committed to achieving goals while maintaining high-quality standards in fast-paced environments.
Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
11
11
years of professional experience
Work History
Loan Office/Case Worker
Transform Credit
Chicago, Illinois
10.2023 - Current
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Patient Care Coordinator
Doctors Anti Aging Institute
Atlanta , GA
10.2018 - 03.2020
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
Patient Care Coordinator
True Health Center
03.2014 - 06.2018
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Bachelor of Arts - Business Administration And Management
Nova Southeastern University
Davie Florida 05.2001 -
Skills
Problem-solving
Creativity and innovation
Verbal and written communication
Work planning and scheduling
Team building
Positive attitude
Goal setting and achievement
Timeline
Loan Office/Case Worker
Transform Credit
10.2023 - Current
Patient Care Coordinator
Doctors Anti Aging Institute
10.2018 - 03.2020
Patient Care Coordinator
True Health Center
03.2014 - 06.2018
Bachelor of Arts - Business Administration And Management
Nova Southeastern University
05.2001 -