MICHAEL CUMMINGS
Alajuela
Summary
More than 16 years of experience in customer service and technical support in the technology sector. Noted for the ability to solve complex problems efficiently, offering clear and quick solutions to users.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Amazon
09.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Sales Representative
Bv Media
01.2018 - 01.2019
- Sales representative also provides customer service for third party agency that provides DMV process online, phones & emails
Customer Service/Support
Convergys
01.2013 - 01.2018
- Provide internet connection support through, guideline reconnecting for partnerships
- Provide Coverage through web site access and phone communication for corporate customer Insurance company around the USA
- Open tickets on cases to follow up and solved them, always focused on customer satisfaction
- Checking customer coverage through web site & phone service Customer service/Support
Finance Technical Support
Teletech
01.2010 - 01.2013
- Read billings check information through conference calls also online
- The company service was based on Technical Support and Help Desk service resolving technical problems
- And improving customer satisfaction loyalty increasingly technology-oriented life
Customer Service
Qualphone
01.2007 - 01.2008
- Read billings check information through conference calls
- Open ticket on cases to follow up and solved them for customers around the USA
- Provide internet connection support for partnership
- The business strategy was focused on operational efficiency, financial and customer satisfaction
Education
Currently Studying Portuguese
University UCR
San Pedro, San JoseLiceo Nocturno José Joaquín Jiménez Núñez
Guadalupe, San José01.2010
Primary and high School Diploma -
School Líder Justo Antonio Facio
Siquirres, Limón01.1998
Skills
- Operating system management (Windows, macOS, Linux)
- Network knowledge (router configuration, VPN, connectivity)
- Clear and effective communication skills
- Conflict management and resolution
- Focus on customer experience and continuous satisfaction
Languages
Spanish
Proficient
C2
English
Advanced
C1
References
- Skarleth, Manager, Convergys, 8879-7045
- Jesús Camacho, 8442-9038
- Raul Vargas, Manager, Teletech, 83280645
- Jovanovich Mejia, Convergys, 71688707
- Laura Soto, HR, BvMedia, (88296577)
Timeline
Customer Support Specialist
Amazon
09.2021 - Current
Sales Representative
Bv Media
01.2018 - 01.2019
Customer Service/Support
Convergys
01.2013 - 01.2018
Finance Technical Support
Teletech
01.2010 - 01.2013
Customer Service
Qualphone
01.2007 - 01.2008
Liceo Nocturno José Joaquín Jiménez Núñez
Primary and high School Diploma -
School Líder Justo Antonio Facio
Currently Studying Portuguese
University UCR
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