MICHAEL DIAZ

During my time as an Accounts Payable Intern at Align Technology, I gained essential experience in financial operations and learned the importance of accuracy and attention to detail in managing company expenditures. In this role, I supported the accounts payable team in various tasks, contributing to the smooth processing of invoices and payments.

Key Responsibilities:

• Invoice Processing: Assisted in reviewing and verifying vendor invoices, ensuring they were accurate and in compliance with company policies.
• Payment Processing: Supported the preparation and execution of payment runs, ensuring timely payments to vendors and minimizing any delays.
• Reconciliation: Helped reconcile accounts, ensuring that all transactions were properly documented and discrepancies were resolved quickly.
• Data Entry: Managed the accurate entry of financial data into the accounting system, ensuring that all records were up-to-date and easily accessible.
• Vendor Communication: Communicated with vendors to resolve inquiries or discrepancies regarding payments or invoices, maintaining positive relationships.

Key Achievements:

• Accuracy & Efficiency: Contributed to improving the accuracy of invoice processing by identifying and correcting minor errors in documentation, leading to a smoother workflow.
• Timely Payments: Played a part in ensuring that all payments were processed on schedule, helping the company maintain good relationships with its vendors.
• Learning & Growth: Gained hands-on experience with accounting software and financial documentation, building a solid foundation for a future career in finance and accounting.

As a CAD designer at Align technology, I played a crucial role in designing and developing high-precision products using advanced computer-aided design (CAD) software. My role involved collaborating with engineering and product development teams to create detailed 3D models and technical drawings that met strict quality standards and project specifications.

Responsabilites;

• - Inspect procedures throughout the production cycle to ensure they are efficient and meet safety standards.
• - Plan and coordinate the translation process to ensure timely delivery of the configured ClinCheck to clients.
• - Update and complete cases that have been assigned by the team leader/specialist or supervisor, such as complaint follow-up, reassigned cases, and any cases requiring special translation assistance.
• - Update and report on incorrect or outdated client and patient information found in any of the client databases.
• - Propose ideas for procedures and processes to promote better customer service and satisfaction and overall department improvements.
• - Resolve queries generated by dental treatment designers.
• - Update drawings and documentation.
• - Perform other duties of a similar nature and level as assigned.
• - Ability to analyze data and situations and propose creative solution

Key Achievements:

• Improved Design Efficiency: Contributed to streamlining the design process by implementing best practices in CAD modeling, reducing design cycle time by 15%.
• Design Innovation: Played an active role in the development of new product features that enhanced user experience and functionality, helping align products with customer needs.
• Cross-Functional Collaboration: Effectively collaborated with cross-disciplinary teams, ensuring smooth communication between design, engineering, and manufacturing departments to bring products from concept to production.
• This role provided me with the unique opportunity to work full-time while finishing my university studies, allowing me to apply my academic knowledge in a professional setting and gain practical experience in the field. Thanks to this experience, I was able to leverage new opportunities within Align Technology, expanding my career and skill set within the company.

In my role as a Customer Service Sales Specialist at Corporación Rosti, I played a key role in driving sales, enhancing customer satisfaction, and ensuring smooth operational processes. I was responsible for managing the entire sales lifecycle—from prospecting to post-sale support—while also taking charge of billing, website management, and customer communication.

Responsibilities:

• - Actively engaged with clients to promote products, identify their needs, and provide tailored solutions. Successfully increased sales through upselling and cross-selling techniques, achieving and exceeding monthly sales targets.
• - Managed customer inquiries, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Provided product support and guidance, building long-term relationships.
• - Oversaw the entire invoicing process, including the generation and submission of electronic invoices, ensuring accuracy and compliance with company policies.
• - Took responsibility for maintaining and updating the company’s website, ensuring product listings were accurate and engaging to potential customers. Helped drive online sales by optimizing the user experience and ensuring seamless navigation.
• - Acted as the main point of contact for customers, addressing concerns, processing orders, and providing a high level of service to foster repeat business.

Key Achievements:

• Increased Sales: Contributed to a 15% increase in sales over a six-month period by effectively leveraging my sales skills and building strong rapport with clients.
• Efficiency Improvements: Streamlined the billing and invoicing process, reducing processing time by 20% and improving overall efficiency within the department.
• Website Optimization: Played an instrumental role in improving the functionality and content of the company’s website, resulting in higher customer engagement and a 10% increase in online orders.

During my time as an Administrative Intern at Ediciones RH, a small yet dynamic publishing company, I played an integral role in supporting day-to-day operations and assisting with various administrative tasks across departments. This hands-on experience gave me the opportunity to wear multiple hats, adapt to a fast-paced environment, and develop a broad set of skills in office management and communication.

Responsibilities:

• - Assisted the team with general office duties, including scheduling meetings, organizing calendars, and preparing documentation. Acted as a key point of contact for both internal staff and external partners.
• - Organized and maintained digital and physical files, ensuring all documentation was up-to-date and accessible. Supported the creation of reports and presentations.
• - Handled client inquiries and communication, ensuring quick response times and fostering positive relationships with partners and suppliers.
• - Helped plan and coordinate small in-house events, such as team meetings and product launches, ensuring all logistical details were taken care of.
• - Assisted with the preparation of invoices and managed basic financial data entry, ensuring accuracy and timely processing.

Key Achievements:

• Streamlined Office Operations: Played a role in improving the organization of office supplies and internal documentation, which contributed to more efficient day-to-day operations.
• Increased Efficiency: Developed a simple filing system for digital and physical records, reducing document retrieval time and improving team productivity.
• Multi-Tasking & Flexibility: In a small team, I learned to take on a wide variety of tasks, which helped me develop strong time management skills and the ability to adapt quickly to changing priorities.