Amadeus
Michael Gomez
Tourism Director
Jacksonville,Florida
Summary
Tourism Bachelor's degree Business Administration Bachelor's degree Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Startup Founder
SkyoCity
02.2018 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Created and monitored promotional approaches to increase sales and profit levels.
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Directed market expansions to propel business forward, meet changing customer needs.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Prepared annual budgets with controls to prevent overages.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Established organizational mission statement through extensive collaboration and review.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Created succession plans to provide continuity of operations during leadership transitions.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Formulated and executed strategic initiatives to improve product offerings.
Corporate Travel Agent
Vemsa
01.2014 - 01.2018
- Reservations in Sabre and Amadeus systems
- Expert Sabre AMADEUS building, pricing, ticketing, and completing complex exchanges, refunds
- Attention to corporate accounts
- Emission of air tickets, trains, car rentals, hotels, and tours
- Packages design
- Conflict resolution
- Search for new customers
- Customer Service
Counter and Reservations
Kymbo Travel
01.2001 - 01.2013
- Reservations Sabre and Amadeus systems
- Expert Sabre and AMADEUS building, pricing, ticketing, and completing complex exchanges, refunds
- Attention to corporate accounts
- Emission of air tickets, trains, car rentals, hotels, and tours
- Marketing
- Search for new customers
- Customer Service
Sales Manager
Aquarius Travel
01.1998 - 12.2001
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
MBA - Marketing
Ulatina
San Jose, CR 05.2018 - 12.2019
BBA - Marketing
Ulatina
San Jose, CR 05.2012 - 12.2017
BBA - Tourism
UIA
San Jose 10.2001 - 12.2004
Skills
Business Networking
Customer Acquisition
Operations Management
Industry Expertise
Marketing Expertise
Organizational Structuring
Business Administration
Succession Planning
Marketing
Strategic Planning
Staff Management
Revenue Development
Contract Management
Consulting
Entrepreneurial and Innovative
Business Planning
Market Knowledge
Strategic Vision
Negotiation
Start-Up Operations
Team Leadership
Client Engagement
Business Development
Personal Information
Date of Birth: 09/03/79
Software
Sabre
Filmora
Adobe Lightroom classic
Luminar Neo
Canva
ClickFunnels
Youtube
Google Ads
Wix
Shopify
Certification
Amadeus Training
cycling
I am a cyclist conquering Costa Rican mountains and asphalt plains. From childhood wobbles to 160km race victories, I love the thrill of two wheels and the endless landscapes they unlock. Whether carving through muddy mountain trails or cruising sun-drenched roads, cycling fuels my spirit and sculpts my strength.
Timeline
MBA - Marketing
Ulatina
05.2018 - 12.2019
Startup Founder
SkyoCity
02.2018 - Current
Corporate Travel Agent
Vemsa
01.2014 - 01.2018
BBA - Marketing
Ulatina
05.2012 - 12.2017
Amadeus Training
02-2004
BBA - Tourism
UIA
10.2001 - 12.2004
Counter and Reservations
Kymbo Travel
01.2001 - 01.2013
Sales Manager
Aquarius Travel
01.1998 - 12.2001