Open Water Swimming
Michelle Jones Rojas
Actress - Voice Over Artist / Producer / Entrepreneur / Customer Service Specialist / ESL Teacher
San Jose
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
18
18
years of professional experience
2
2
Languages
Work History
English Teaching Assistant
American Creative English
05.2022 - Current
- Established a positive classroom environment that fostered open communication, mutual respect, and active participation from all students.
- Evaluated student progress through regular assessments, providing feedback and adjusting teaching methods as necessary for success.
- Provided constructive feedback on written assignments, helping students refine their grammar, vocabulary, and composition skills over time.
- Supported students with language barriers by offering one-on-one assistance and additional resources for practice.
- Contributed to curriculum planning meetings, sharing insights based on classroom observations and student performance data.
Make up Artist
LU-MI Makeup And Design
11.2019 - Current
- Continuously pursued professional development opportunities by attending industry conferences and workshops, staying current on new trends and techniques.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
Actress
Teatro Nacional De Costa Rica
08.2023 - 09.2023
- Developed strong relationships with industry professionals, leading to ongoing collaboration opportunities.
- Collaborated with directors and fellow actors to develop compelling characters, resulting in memorable stage experiences.
- Captivated audiences by delivering emotionally resonant and dynamic performances in various theatrical productions.
- Contributed to successful box office results by engaging film audiences through powerful on-screen portrayals.
- Maintained a professional demeanor on set or backstage, fostering positive working relationships with cast and crew members.
Customer Service Representative
Amazon Costa Rica
09.2020 - 02.2021
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Coffe Shop Owner
Cafe Del Teatro
02.2019 - 09.2020
- Regularly reviewed industry trends and competitor activity to identify potential opportunities for growth or improvement within the business.
- Hosted successful events like live music nights or poetry readings to attract new customers and strengthen community ties.
- Established clear communication channels amongst staff members, fostering teamwork while ensuring efficient day-to-day operations.
- Optimized store layout for improved customer flow, creating a comfortable space that encouraged patrons to linger longer.
Screen Actress
Telemundo International
01.2006 - 12.2014
- Prepared thoroughly for auditions, securing numerous acting roles across different mediums.
- Strengthened improvisational skills by participating in improv classes and workshops, increasing adaptability during live performances or auditions when circumstances required quick thinking or last-minute changes.
- Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
- Enhanced stage presence by attending physical theater and movement workshops, incorporating new techniques into performances for added depth and range.
Education
No Degree - English Education
ULatina
San Pedro, Costa Rica 05.2001 -
Diploma - Teaching English As A Second Language
The TEFL Org Grammar Course
UK 05.2001 -
Diploma - Professional Make-up Artist
Academia Professional De Maquillaje CFA
Costa Rica 05.2001 -
High School Diploma -
Concord High School
Concord, California 05.2001 -
Skills
Cross-cultural communication
undefinedInterests
Mental Health and Wellness
Exercise / Weight Training
Baking
Art
Crossfit, Open Water Swimming, Hiked Chirripo
I am a true nature enthusiast. I love exercising, climbing, swimming, and especially if it's outdoors!
Timeline
Actress
Teatro Nacional De Costa Rica
08.2023 - 09.2023
English Teaching Assistant
American Creative English
05.2022 - Current
Customer Service Representative
Amazon Costa Rica
09.2020 - 02.2021
Make up Artist
LU-MI Makeup And Design
11.2019 - Current
Coffe Shop Owner
Cafe Del Teatro
02.2019 - 09.2020
Screen Actress
Telemundo International
01.2006 - 12.2014
No Degree - English Education
ULatina
05.2001 -
Diploma - Teaching English As A Second Language
The TEFL Org Grammar Course
05.2001 -
Diploma - Professional Make-up Artist
Academia Professional De Maquillaje CFA
05.2001 -
High School Diploma -
Concord High School
05.2001 -
Similar Profiles
Juha LeeJuha Lee
Student Volunteer at Creative English Program In SeoulStudent Volunteer at Creative English Program In Seoul
Susmita PariyarSusmita Pariyar
Receptionist at New Creative English Boarding SchoolReceptionist at New Creative English Boarding School
Si Nguyen VuSi Nguyen Vu
Teacher Assistant at American International English SchoolTeacher Assistant at American International English School