Micole Dunn
Cincinnati
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Behavioral Health Specialist
Children Hospital
05.2023 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
Customer Service Representative
Humana Pharmacy
11.2016 - Current
- Demonstrates exceptional customer service skills as a pharmacy representative resulting in increased rating by 62% quarterly.
- Collaborating with a team to review monthly capacities while analyzing numbers that elevate over 73% for the company.
- Work continuously with medical advisors to eliminate medication errors.
Juvenile Crisis Coordinator
Talbert House
02.2013 - 10.2016
- Providing administrative support daily to adolescents demonstrating professional, friendly and positive attitude, while maintaining a structured environment.
- Completed insight reports and input over 12,000 units of sensitive data.
- Diagnosed and resolved technical issues guiding users through step by step solutions meanwhile training new hires on specific policies, procedures and compliance guidelines.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Cincinnati, OH06.2011
Associate of Science - Business Administration
Cincinnnati State Technical And Community College
Cincinnati, OH05.2015
Bachelor of Science -
University of Cincinnati
01-2016
Skills
- Budget Management/Project Development
- Impact driven/Knowledge of Products and Services
- Team Leaderships Skills\Team Building/Patient Relations
- Problem Solving /Critical Thinking Skills/Attention to Details
- MS, Operating Systems,Talent Development/Health and Safety Compliance
- Adaptability/Communications/Time Management
Timeline
Behavioral Health Specialist
Children Hospital
05.2023 - Current
Customer Service Representative
Humana Pharmacy
11.2016 - Current
Juvenile Crisis Coordinator
Talbert House
02.2013 - 10.2016
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Associate of Science - Business Administration
Cincinnnati State Technical And Community College
Bachelor of Science -
University of Cincinnati
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