Miguel Castro
Senior Inside Sales Representative
San José
Summary
Experienced executive with a proven track record in delivering comprehensive hardware, software, and technology solutions for multinational companies. Known for maintaining a positive and professional demeanor, ensuring exceptional customer satisfaction. Skilled in leading client engagements, managing complex projects, and cultivating long-lasting business relationships.
Personable and driven, well-versed in sales techniques and client engagement. Adept in identifying customer needs and providing tailored solutions, with ability to manage CRM software and analyze sales data. Capable of driving revenue growth and fostering strong client relationships.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Inside Sales Representative
Accenture
09.2019 - 03.2025
- Lead executive-level engagement between Microsoft and key partners, managing high-priority escalations
- Provide enablement to partners by preparing them for impactful changes, ensuring alignment with Microsoft's roadmap
- Collaborate across internal teams to integrate Microsoft's roadmap into partner business strategies and identify co-design opportunities
- Drive management change initiatives, helping partners adopt new processes and scale operations
- Use data insights to identify business opportunities and accelerate adoption of new Microsoft products, services, and policies
- Address adoption blockers by working closely with both Microsoft and partner stakeholders
- Develop and maintain strong customer relationships with key ITDMs within accounts
- Create actionable territory plans that define clear revenue growth strategies while ensuring customer satisfaction
- Develop and manage a healthy and predictable pipeline that exceeds quotas and forecast expectations
- Qualify opportunities and maintain visibility to close, ensuring appropriate resources are applied
Software Consultant (Microsoft - AUTODESK)
Freelance (Independent Consultant)
07.2019 - 01.2022
- Build and maintain customer relationships with key ITDMs
- Develop and execute territory plans for revenue growth and customer satisfaction
- Create and manage a pipeline to exceed quotas and forecasts
- Qualify and manage opportunities through the sales process, ensuring client success
- Utilize account intelligence to identify opportunities and maximize revenue potential
- Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.
Licensing Assurance Account Manager - BDM
Microsoft
05.2017 - 09.2018
- Developed and managed a pipeline of Software Asset Management service opportunities
- Created and implemented strategies to ensure successful deployment of solutions
- Built strong inside-based customer relationships and identified new opportunities
- Managed sales pipeline and forecast to meet and exceed targets
SAM & Compliance Lead
Microsoft
01.2012 - 09.2016
- Managed Microsoft suppliers for all anti-piracy services, including a $650K annual budget
- Worked closely with Microsoft Procurement and Legal departments to onboard new suppliers
- Developed long-term relationships with high-end corporate clients, creating business solutions
- Managed the Software Asset Management Partner Program and presented value propositions to customers
- Monitored partner engagement and escalated potential audit situations
Business Sales Manager - Software Asset Management Specialist (Microsoft Account)
SYKES Costa Rica
05.2004 - 06.2012
- Managed sales and customer relationships for the Microsoft account, focusing on software asset management
- Led prospecting efforts and managed customer engagement processes
Prospecting Executive and MSN Account Agent (Microsoft Account)
SYKES Costa Rica
03.2005 - 04.2005
Assistant Administrative
Corporación Cefa Nicaragua
07.2000 - 02.2005
Exportation Department Assistant
Grupo Irex
03.2003 - 12.2003
Education
Bachelor's Degree - Foreign Trade
Universidad Internacional de las Americas
01.2005 - 01.2012
Skills
- Customer Experience
- Consultative Selling
- CRM (Customer Relationship Management)
- SaaS (Software as a Service)
Customer relationship building
Effective negotiation
Upselling strategies
Closing techniques
Strategic prospecting
Market Knowledge
Websites
Certification
MCP
Awards
BDM
Certifications Courses
Various Certifications, 2004 - 2024
Timeline
Senior Inside Sales Representative
Accenture
09.2019 - 03.2025
Software Consultant (Microsoft - AUTODESK)
Freelance (Independent Consultant)
07.2019 - 01.2022
Licensing Assurance Account Manager - BDM
Microsoft
05.2017 - 09.2018
SAM & Compliance Lead
Microsoft
01.2012 - 09.2016
Prospecting Executive and MSN Account Agent (Microsoft Account)
SYKES Costa Rica
03.2005 - 04.2005
Bachelor's Degree - Foreign Trade
Universidad Internacional de las Americas
01.2005 - 01.2012
Business Sales Manager - Software Asset Management Specialist (Microsoft Account)
SYKES Costa Rica
05.2004 - 06.2012
Exportation Department Assistant
Grupo Irex
03.2003 - 12.2003
Assistant Administrative
Corporación Cefa Nicaragua
07.2000 - 02.2005
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