Minor Andrés Cubillo Morales
San Isidro Del General,San Jose
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
English Help Desk Agent
Pertec Global Services
03.2024 - 10.2024
- as a Help Desk Agent I was assisted employees taking part of a user login migration team within Rockwell Collins with issues logging back in to their workstations andoffice 365 accounts also provided support with physical tokens assisted them to Network attached storage to continue operations smoothly
Tarte Cosmetics Customer Service
Qualfon
09.2023 - 12.2023
- Helped users of the Tarte.com website with orders, returns and issues regarding use of Tarte's cosmetic products
Simplisafe Technical Support Agent
Foundever
07.2022 - 08.2023
- Helped users of the Simplisafe home security system with troubleshooting issues regarding their home alarm devices: Sensors and cameras with over the phone instructions and replacing items within their security packages if needed.
Customer Service Agent
Amazon.com, Inc.
09.2020 - 09.2021
- Assisted users of the Amazon.com store with issues regarding their orders such as lost or damaged items.
Nike.com Customer Service Agent
Concentrix
11.2018 - 03.2020
- Helped users of the Nike.com store with orders, returns, and exchanges.
Education
Bachiller de Educación Media y Tecnico Medio - Informatica Empresarial
Colegio Tecnico Professional de General Viejo
San Isidro del General, San Jose 01.2014 - 01.2016
IT Essentials - undefined
Cisco Networking Academy
01.2014 - 01.2016
Curso Libre Office Writer - undefined
UTN
Programa Intensivo - undefined
English Access Micro scholarship CI-UNA
Skills
Native level English
Native level Spanish
Basic networking
Hardware maintenance
Experience working for american based companies
Customer service experience
Experience working with CRM and ITSM Systems such as Salesforce and Service Now
Knowledge using the Microsoft 365 Ecosystem
Multitasking in Emails
Multitasking in Chats
Multitasking in Phone
Personal Information
Date of Birth: 09/11/98
Additional Formation
- IT Essentials Cisco Networking Academy, 01/01/14, 12/31/16
- Curso Libre Office Writer UTN, 01/01/14, 12/31/16
- Programa Intensivo English Access Micro scholarship CI-UNA, 2015
Timeline
English Help Desk Agent
Pertec Global Services
03.2024 - 10.2024
Tarte Cosmetics Customer Service
Qualfon
09.2023 - 12.2023
Simplisafe Technical Support Agent
Foundever
07.2022 - 08.2023
Customer Service Agent
Amazon.com, Inc.
09.2020 - 09.2021
Nike.com Customer Service Agent
Concentrix
11.2018 - 03.2020
Bachiller de Educación Media y Tecnico Medio - Informatica Empresarial
Colegio Tecnico Professional de General Viejo
01.2014 - 01.2016
IT Essentials - undefined
Cisco Networking Academy
01.2014 - 01.2016
Curso Libre Office Writer - undefined
UTN
Programa Intensivo - undefined
English Access Micro scholarship CI-UNA