Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
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Mirian Coffe

Mirian Coffe

Virtual Assistant | Bilingual Customer Service Representative
San Pedro Sula

Summary

Experienced Bilingual Virtual Assistant and Customer Service Specialist with a proven track record in remote support, call centers, and administrative positions. Proficient in CRM tools, email management, data entry, and issue resolution. Recognized for strong communication skills, empathy, and problem-solving capabilities. Seeking to bring reliable and organized support to dynamic teams.

Overview

12
12
years of professional experience
8
8
years of post-secondary education

Work History

Virtual Assistant & Customer Service

The Green Dumpster
03.2024 - 07.2025


  • Provided bilingual customer support via phone, email, and Yelp.
  • Managed quotes, scheduled deliveries and pickups, and answered service-related inquiries.
  • Maintained clear client communication under pressure, and tight deadlines.
  • Supported back-office operations and ensured workflow efficiency.
  • USA
  • Monitored and answered emails, reviews, messages, and text messages through various CRMs (Yelp, Dockett, CTM, GHL).

Technical Support Assistant

AT&T
10.2022 - 09.2023
  • Handled escalated technical tickets, and coordinated technician visits.
  • Updated customers on issue status, and documented all interactions.
  • Delivered timely and professional support to ensure customer satisfaction.
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Boosted customer retention by building rapport and addressing concerns in a timely manner.
  • Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.

Customer Service Specialist

T-Mobile
04.2014 - 12.2015
  • Assisted customers with plans, billing, device orders, and activations.
  • Provided troubleshooting and resolved service-related concerns.
  • Consistently exceeded performance and retention metrics.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Customer Service Specialist

Straight Talk Wireless
08.2013 - 04.2014
  • Delivered high-quality support for prepaid services and phone orders.
  • Provided technical assistance and was recognized for client satisfaction.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Education

Bachelor’s Degree - Psychology

UNAH
01.2018 - Current

Skills

Bilingual Customer Service

Virtual Assistance & Remote Support

Email & Calendar Management

CRM Tools (eg, Zendesk)

Data Entry & Documentation

Written & Verbal Communication

Problem-Solving & Organization

Active Listening

Customer service

Microsoft office

Data entry

Attention to detail

Problem-solving

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Personal Information

Nationality: Honduran

Software

Yelp

GHL

Pro

Google Docs

Google Spreadsheets

Zendesk

CTM

Timeline

Virtual Assistant & Customer Service

The Green Dumpster
03.2024 - 07.2025

Technical Support Assistant

AT&T
10.2022 - 09.2023

Bachelor’s Degree - Psychology

UNAH
01.2018 - Current

Customer Service Specialist

T-Mobile
04.2014 - 12.2015

Customer Service Specialist

Straight Talk Wireless
08.2013 - 04.2014

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Mirian CoffeVirtual Assistant | Bilingual Customer Service Representative