Mirka D Munoz
Winter Garden,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walgreens Pharmacy
10.2008 - Current
- Operations Management - Manage all aspects of day-to-day store performance of ranging from $200,000 to $4M in annual sales.
- Direct sales, inventory control, floor set execution, uphold company policies/procedures and attaining payroll expenses objectives.
- Staff Supervision & Training - Supervise teams of up to 18 between sales associates, photo specialist, beauty adviser and three team leaders.
- Experienced in personnel recruiting, selection, training, developing, scheduling and supervising associates.
- Customer Relations & Service - Develop and manage customer relations to maximize service satisfaction, promote goodwill and generate repeat/referral business that contributes to sales growth.
- Implemented training programs to maximise team member development and potential.
- Established culture of accountability within team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Assistant Manager
Disney Contemporary Resort, Eastman Kodak Co.
04.2005 - 09.2008
- Responsible for operations of Sites at Disney Contemporary Resort and Planet Hollywood.
- Lead team in pursuit of Guest Satisfaction and Cast Excellence through training and supervision, assist with common duties and responsibilities to ensure efficient operation of site.
- Provided ongoing coaching to Cast Member one-on-one by reviewing Guest Service Evaluation, pre-shift and closing meetings.
- Acted as management primary point of contact for training with increased focus on new cast integration, follow up with emphasis on increasing our sales target in accord of our daily budget.
- Reordered inventory when it dropped below predetermined levels.
Property Manager
DWH Business Services
01.1997 - 03.2005
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
- Applicant evaluation and interview for tenant's selection.
- Maintained annual and interim HUD lease contract and revise subsidy voucher.
- Deposits rent collections daily and prepare monthly report.
- Set up periodical inspections to apartments.
- Prepares purchase order and draft of service contracts.
- Reviews work of maintenance team leader and make daily inspections to buildings.
- Prepare service order and work with inventory equipment.
Education
BBA - Marketing
Interamerican University
San German, PRB.A - Management
B.A - Human Resources
Skills
- Excellent Customer Service
- POS Systems
- Staff Management
- Personnel Development
- Customer Relationship Management
- Merchandising - Seasonal Promo
- Operational Excellence
- Customer-Oriented
- Goal-Oriented
- Detail-Oriented
- Strategic Thinker
- Opening and Closing Procedures
Certification
- Registered Pharmacy Technician
- Certified of the completion for Applied Drug Store Management
- The Management Trainee Basics
- Vacancies Occupancy Certified Manager of Maintenance by National Center for Housing Management
- Fair Housing & 504
- Physical Inspection Review for Site Area
- Uniform Physical Inspection Standard
- Occupancy and Management Review Workshop
- Certified Manager of Housing by NCHM
- Certified for Housing Quality Standards by NCHM
- Certified for Occupancy Specialist by NCHM
- Certified in CAM'S II (Computer Housing Program)
Additional Information - Housing Management License
No. 00049869
Honors And Awards
- Certificate of Distinction for Best in Class-Store Analysis Project, September 2011
- Project presentation for the completion of the Applied Drug Store Management Course
- Outstanding Guest Service Evaluation, May 2005
- Outstanding Performance at the Annual Physical Housing Inspection, December 2001
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader Manager
Walgreens Pharmacy
10.2008 - Current
Assistant Manager
Disney Contemporary Resort, Eastman Kodak Co.
04.2005 - 09.2008
Property Manager
DWH Business Services
01.1997 - 03.2005
BBA - Marketing
Interamerican University
B.A - Management
B.A - Human Resources
- Registered Pharmacy Technician
- Certified of the completion for Applied Drug Store Management
- The Management Trainee Basics
- Vacancies Occupancy Certified Manager of Maintenance by National Center for Housing Management
- Fair Housing & 504
- Physical Inspection Review for Site Area
- Uniform Physical Inspection Standard
- Occupancy and Management Review Workshop
- Certified Manager of Housing by NCHM
- Certified for Housing Quality Standards by NCHM
- Certified for Occupancy Specialist by NCHM
- Certified in CAM'S II (Computer Housing Program)
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