ROZENDA LAU
Winter Garden,Florida
Summary
Customer service oriented professional with a successful track record at the Waldorf Astoria in Wailea, Hawaii. Bringing a positive attitude and energetic approach to a new role as a Hospitality professional specializing in high-quality in-room dining experiences. Known for attention to detail in order accuracy and dedication to guest satisfaction. Courteous Room Service Server committed to delivering exceptional customer service and ensuring guest satisfaction through organized and efficient methods. Organized Room Service Server with six years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic.
Overview
8
8
years of professional experience
Work History
In-Room Dining Server
Waldorf Astoria Grand Wailea
08.2016 - 02.2022
- Prepare and deliver meal trays and tables to hotel guest rooms.
- Demonstrate the ability to interact with customers from diverse cultures and backgrounds.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Server
IHOP
05.2016 - 08.2016
- Served food and beverages based on customer order.
- Helped employer by promoting and up-selling special meals.
- Cleaned and arranged tables used by customers.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Recruitment Officer
Overseas Manpower Specialist
03.2014 - 12.2014
- Recruited women in The Philippines to accept jobs in The Middle East.
- Walked those women through the process of moving overseas, which included taking them to the doctor for a physical as helping them obtain government documents and approval to leave the country.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Education
Bachelor of Education -
BISCAST
Naga City, Philippines03-2012
Skills
- Food safety practices
- Order accuracy
- Allergy awareness
- Food presentation
- Order memorization
- Food safety
- Multi-tasking skills
Languages
English
Tagalog
Bikol
Timeline
In-Room Dining Server
Waldorf Astoria Grand Wailea
08.2016 - 02.2022
Server
IHOP
05.2016 - 08.2016
Recruitment Officer
Overseas Manpower Specialist
03.2014 - 12.2014
Bachelor of Education -
BISCAST
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