Mónica Galán Brenes
Student Of Industrial Engineering And Human Resources.
San Rafael
Summary
Industrial Engineering and Human Resources Technician student with 3 years of experience designing dental treatments using 3D modeling software, achieving recognition for excellence in production and quality, with expertise in process evaluation and training tools. Proficient in data analysis, Microsoft Office Suite, and computer applications, with an advanced level of English. Recognized for a strong sense of responsibility, teamwork, and problem-solving skills, combining technical knowledge with interpersonal abilities to improve operational efficiency and project outcomes.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Network Operation Center - Analyst L1
NearLinx
Santa Ana, San Jose
04.2024 - 09.2024
- Provided Level 1 technical support for four accounts simultaneously, managing tickets and phone calls to resolve daily issues efficiently.
- Developed and implemented a training strategy for new hires to accelerate onboarding and ensure team readiness.
- Updated and maintained the company’s database with process documentation to improve operational clarity and accuracy.
- Resolved diverse technical problems daily, demonstrating strong problem-solving abilities and adaptability in high-pressure environments.
- Improved operational efficiency by identifying process improvements and streamlining workflows within the team.
- Excelled in both independent tasks and team collaboration, leveraging excellent communication skills to ensure seamless operations.
CAD Designer
Align Technology
San Antonio, Heredia
08.2020 - 08.2023
- Planned and coordinated the translation process to ensure on-time delivery of ClinCheck setups for customers.
- Updated and resolved assigned cases, including complaint follow-ups, reassigned cases, and cases requiring special translation assistance.
- Identified and reported incorrect or outdated customer and patient information within customer databases.
- Designed and delivered training capsules and workshops to improve treatment quality and team performance.
- Reviewed teammates' treatment plans, providing suggestions for improvement before submission for doctor approval.
- Recognized as a top performer, contributing to team training, process improvements, and overall department efficiency.
Education
Bachelor of Science - Industrial Engineering
Universidad Estatal A Distancia
Heredia, Costa Rica 04.2027 - Current
Technician - Human Resources
Human Resource Management Technician
Universidad Fidélitas 10.2025 - Current
High School Diploma -
LIC. ING. CARLOS PASCUA ZUÑIGA.
San Rafael, Costa Rica 11.2013 - 12.2013
Skills
Teamwork
Computer skills
Customer service
Microsoft office
Problem-solving
Proactive
Certification
Cisco certified network associate (CCNA)
Timeline
Bachelor of Science - Industrial Engineering
Universidad Estatal A Distancia
04.2027 - Current
Technician - Human Resources
Human Resource Management Technician
10.2025 - Current
Cisco certified network associate (CCNA)
05-2024
Network Operation Center - Analyst L1
NearLinx
04.2024 - 09.2024
CAD Designer
Align Technology
08.2020 - 08.2023
High School Diploma -
LIC. ING. CARLOS PASCUA ZUÑIGA.
11.2013 - 12.2013
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