Moises Robles
San Pedro Sula
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 7+ years of experience providing quality administrative support to clients.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Virtual Assistant
International Medical Consulting
09.2024 - 02.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Back Office Agent
Western Union
04.2024 - 09.2024
- Resolved money transfer issues through real-time chat and email support, ensuring prompt and efficient customer service
- Handled over 15 live chats and 20 emails daily, providing timely and effective assistance
Team lead
Callforia/Shoebacca
09.2022 - 11.2023
- Led a team of 10 customer service representatives to deliver exceptional customer experiences
- Refined and implemented processes like onboarding, offboarding, follow-ups, and issue resolution to enhance contractor support and efficiency
Customer Service Representative
Allied Global
02.2016 - 11.2021
- Assisted with over 250 calls per week, handling both basic and advanced phone troubleshooting
- Consistently delivered top-tier customer experiences
- Conducted daily reviews of approximately 30 applications for government programs, ensuring strict adherence to high security compliance standards
Education
Associate of Science - Humanities And Science
Shaday Bilingual School
Col. Ideal 05.2001 -
Skills
- Básic Python
- Microsoft Office (Word, PowerPoint)
- Customer service
- Basic graphic design
- Social media updating
- Video editing
Timeline
Virtual Assistant
International Medical Consulting
09.2024 - 02.2025
Back Office Agent
Western Union
04.2024 - 09.2024
Team lead
Callforia/Shoebacca
09.2022 - 11.2023
Customer Service Representative
Allied Global
02.2016 - 11.2021
Associate of Science - Humanities And Science
Shaday Bilingual School
05.2001 -
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