Moises Isaac Conrado
Alajuela
Summary
Results-oriented collections with 7 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
7
7
years of professional experience
Work History
Loan Officer
Clear Nexus
11.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
Collections Agent
Bill Gosling Outsourcing
01.2023 - 10.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Sales and Retantion:
Ballena Media
01.2018 - 11.2022
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Sales Agent
SSG
01.2017 - 01.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of Type products or services to promote sales.
Education
Certification -
Tourism And Hotel Manager
Tourism School01.2018
High School Diploma -
Institute Alajual
12.2011
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Creative
- Autodidact
- Autodidact
- Leadership
- Leadership
Languages
Espanol
Native language
English
Advanced
C1
Timeline
Loan Officer
Clear Nexus
11.2023 - 06.2024
Collections Agent
Bill Gosling Outsourcing
01.2023 - 10.2023
Sales and Retantion:
Ballena Media
01.2018 - 11.2022
Sales Agent
SSG
01.2017 - 01.2018
Certification -
Tourism And Hotel Manager
High School Diploma -
Institute Alajual
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