Triathlon
Hi, I’m
Monica Avendaño
Sr Product Manager
San Rafael,A
Summary
Passionate, user-focused and experienced Product Manager with a deep love for building exceptional products. I thrive on understanding user experiences and translating insights into clear, actionable strategies for development teams. I’m driven to continuously enhance both customer satisfaction and internal workflows—creating products people love and processes teams enjoy working with. Dedicated to bridging the gap between users and technology through thoughtful, collaborative product development.Demonstrated expertise in agile methodologies and effective stakeholder communication.
Overview
11
years of professional experience
7
years of post-secondary education
8
Certifications
3
Languages
Work History
Service NowSanta Clara, California
Senior Technical Product Manager
08.2024 - 04.2025
Job overview
- Executed the roadmap vision by ensuring content accuracy, improved documentation and consistency across engineering and UX teams for seamless development. Applied this integration for two different teams in the Risk and Workplace Services areas.
- Successfully monitored and achieved all KPIs related to the effectiveness of the assigned product, fulfilling all requirements per FY24 Q4 and FY25 Q1
- Championed cross-functional collaboration for seamless product integration of Ambient AI, a product on standstill from POC since FY24 Q2 to rollout in FY25 Q1. This led to accomplishing a yearly departmental goal, enhancing the company's security with artificial intelligence and diminishing security costs by more than 40% expected by FY25 Q4.
- Collaborated with senior leadership in two different teams to foster a product mindset focused on enhancing customer experience
- Led a team of architects, developers and designers to create innovative technical solutions, resulting in increased market share.
- Increased overall daily project efficiency by identifying bottlenecks, reallocating resources, and implementing process improvements.
- Built strong relationships with key stakeholders, facilitating communication between development teams and senior leadership.
- Resolved staff conflicts and identified potential areas of improvement.
AppvanceSan Jose, California
Senior Product Manager
01.2023 - 08.2024
Job overview
- Led and executed the migration of the primary product's UX/UI to React, enabling the integration of four new technologies such as AI script generation
- This resulted in a 57% increase in customer acquisition over 6 months
- Established practices like competitive research allowing the product department to study, create and update information on more than 20 competitors
- Taught product management training to two Junior Product Managers empowering them to handle double the workload and achieve successful outcomes
- Enhanced the system to establish KPIs for assessing the efficacy of product management in the company
- This elevated the role of product management within the company in decision making, strategizing and roadmapping
Clicklease (& Sister Company Snap Technology)Salt Lake City, Utah
Product Manager
01.2014 - 01.2023
Job overview
- Established the inaugural product department, providing a foundation in which to build upon and rapidly advance the product within a two-month timeframe
- Launched a new product from inception, enabling the business to generate additional income gathering information for 8,206 applications and securing funding totaling $382,000 in a few months
- Optimized the UX and UI of our primary application flow through continuous user engagement and A/B Testing
- This iterative process resulted in a remarkable 316% growth compared from the original user flow
Education
Universidad LatinaSan Jose, Costa Rica
Master of Business Analytics
01.2024 - Current
Universidad San MarcosSan Jose, Costa Rica
Bachelors of Business Administration
01.2017 - 01.2021
Truckee Meadows Community CollegeReno, NV
General Studies
01.2007 - 01.2009
University Overview
Phi Theta Kappa
Skills
Evidence-based decision making
Certification
Product Mgmt
Languages
- English, Native
- Spanish, Native
- French, B1
Interests
Timeline
Senior Technical Product Manager
Service Now
08.2024 - 04.2025
Universidad Latina
Master of Business Analytics
01.2024 - Current
Senior Product Manager
Appvance
01.2023 - 08.2024
Universidad San Marcos
Bachelors of Business Administration
01.2017 - 01.2021
Product Manager
Clicklease (& Sister Company Snap Technology)
01.2014 - 01.2023
Truckee Meadows Community College
General Studies
01.2007 - 01.2009
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