Monica Chinchilla Jimenez
San Jose,Desamparados
Summary
Business administration student with a focus on marketing, highly organized and detail-oriented experience managing executive calendars, preparing reports and presentations, and coordinating travel arrangements. Skilled in monitoring industry trends and identifying growth opportunities, with a strong commitment to accuracy and timely delivery of all tasks. Operates well with minimal supervision to meet demanding objectives.
Overview
5
5
years of professional experience
Work History
Advanced Technician
Amazon
01.2023 - Current
- Create and provide workshops, refreshers based on data mining on their performance for associates in different skills that are support, to impact knowledge gaps, giving clear and good explanation of topics.
- Facilitated newsletter programs, promotions and other public relation activities to advertise policies and internal procedures
- Advice and coach with positive feedback to improve metrics of associates and areas of improvement.
- Support escalations through depth investigation to provide efficient and effective solutions for customers.
- Organized work to meet demanding production goals.
- Collaborated with cross-functional teams, facilitating effective communication channels and ensuring project alignment decreasing contacts by 10%.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Associate D2AS
Amazon
02.2019 - 02.2020
- Solve problem with accurate data to find appropriate solutions, through knowledge of Device Platforms, Digital Services and associated technical terminologies
- Mentoring new hires.
- Demonstrated passion for delivering positive customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 150 customer calls per day.
Education
Currently Completing A Major Degree (Licenciatura) - Business Administration, Costa Rica
Universidad Hispanoamericana
Costa Rica01.2024
Customer Service Representative - Customer Service Management
INA Instituto Nacional De Aprendizaje
Costa Rica01.2019
Skills
- Proficiency in Microsoft Outlook, MS Office applications (Word, Excel, PowerPoint, e-mail) and Windows Operating System
- Advanced Excel
- Decision Making
- Quality Control
- Complex Problem Solving
- Analytical Skills
- Customer Service
- Mail Management
- Business Administration
- Scheduling
- Interpersonal Communication
- Goal Setting
- Document Preparation
- Multitasking Abilities
- Adaptability
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Advanced Technician
Amazon
01.2023 - Current
Customer Service Associate D2AS
Amazon
02.2019 - 02.2020
Currently Completing A Major Degree (Licenciatura) - Business Administration, Costa Rica
Universidad Hispanoamericana
Customer Service Representative - Customer Service Management
INA Instituto Nacional De Aprendizaje
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