Monica Murillo
Economist
Summary
Experienced executive/ servant leader. Effective in defining strategy ahead, directing, transforming and improving operations through close business & stakeholder/ leadership engagement, while developing high performance motivated teams. Talented leader with analytical approach to business planning and day-to-day problem-solving. Coach, passionate about developing people.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Strategy and Operations Senior Executive
Genpact
San Jose
11.2019 - Current
- Defined and implemented strategy & roadmap to drive operational commitments plus successfully implement tech & process transformation milestones for the following Genpact clients: Walmart, Sysco NA, Walgreens LATAM, Coca Cola LATAM and Unilever NA
- Led teams of 300+ people across Latin America, North America, India
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established OKR´s, metrics to meet client facing and financial commitments for Genpact and clients
- Expertise in Order to Cash, Procure to Pay, Supply Chain, Record to Report, Continuous improvement and Process Transformation
- Strong stakeholder management, negotiation skills. Relevant to successfully align and implement strategic outline, roadmap with the business
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
Process Transformation Senior Director
Walmart Latin America
San Jose
06.2016 - 11.2019
- Responsible for Design and Delivery of the Process Transformation & Automation strategy for CR and Mexico GBS Centers, outcome was the outsourcing of Walmart Shared Services for Costa Rica and Guadalajara to Genpact, providing expedited process transformation glidepath for Walmart supported by business case.
- Role was also responsible for leading / driving the decision for talent transfer of the Walmart operation of 650+ Costa Rican resources to Genpact and 200+ Mexican associates for Guadalajara into Genpact
- Scope included establishment of a new Legal Entity, staffing HR and Legal roles, working with Finance teams given magnitude of deal
- Managing across Steering Committees for both companies, until Outsourcing deal materialized.
- Led the Innovations team. Responsible for delivering a $3M project portfolio primarily focused on productivity delivery initiatives. Role was responsible for alignment across the San Jose Center, Global Service Line Leaders (AP, AR, R2R), Operational Directors, Project Managers and Subject Matter Experts successful and on time delivery of commitments.
- Innovation Team was also responsible for leading the Continues Improvement Program for the Service Center, as well as providing support to the Enabling Technologies used by the San Jose Center to support Latin American Operations.
Divestitures Finance Lead, Supply Chain Project Implementation Director
Procter & Gamble
San Jose
12.2015 - 05.2016
- Responsible for Leading the” Escudo” Soap Divesture from a Finance Standpoint
- Led team of Source to Pay, Record to Report, Order to Cash Subject Matter Experts in partnership with the extended project team (legal, corporate accounting, “Family Care” business leaders, Project Deal Manager and taxes) to successfully close the deal and reflect system changes
- Role required leveraging Project Management skills, deep understanding of the company´s financial processes and systems,
- Global, (GBS) Americas F&A
- Cultivated interpersonal skills by building positive relationships with others.
Operations and Implementations Director
Procter and Gamble, P&G
San Jose
01.1999 - 01.2016
- 16 year career -Supervisory roles to Director roles across Operations and Implementations for P&G’s LATAM and North America out of Costa Rica.
- Americas F&A Supply Chain Project Implementation Director: Sept 2012- Feb 2015
- Led a team of 23 experienced Senior Project Managers and Supervise 20 plus contractors to deliver the Supply Chain Project Portfolio or projects impacting the Supply Chain Accounting solution-set (tech and process) such as Acquisitions, Divestitures, Legal Entity Mergers, New Plants, etc)
- Latin America Cost Accounting Operations Director: Nov 2009-Sept 2012
- Responsible for managing the front office operation for cost accounting Latin America with a team of 22 people. This implied ensuring the books were closed on time and partnering with the end customer (P&G Business Units) to forecast and analyze costing trends during the year (standard costing variances) to correctly report financials to Controllership.
- Americas F&A Payment and Banking Services Director: Nov 2006-Nov 2009
- Led team of 74 people across employees and contractors towards delivering the Portfolio affecting Accounts Payable and Banking.
- Scope included delivery of projects originated by the Service Line or Managing Projects that could affect the service line, such as a new bank, or integrating or divesting businesses. During this time my team led the integration of Gillette within the Payment and Banking Services Scope across Americas.
- Treasury Banking Cash Management and Payments Operations Senior Manager: Jul 2003- Nov 2006
- Managed Disbursements, Cash Management and Treasury Support Operations. Team was composed of 30 employees.
- Responsible of leading the team to achieve key operational metrics such as successful payments, optimal level of cash in local bank accounts, partnering to global treasury to sweep excess cash for investment opportunities..
- NA Employee Services Global Core Financials (SAP Implementation) Project Manager: Nov 2001-Jul 2003
- Led the implementation of SAP across Payroll, Benefits and Compensation, Travel Expense Accounting for NA (US and Canada).
- Role implied working with Subject Matter Experts to re-engineer the changes in from a process and tech perspective driven by the change of ERP (SAP). This implied analyzing legacy systems, mapping against future process, tech landscape, and driving training plans in conjunction with key business leaders. All of the above leveraging six sigma practices to eliminate waste in the process.
- US Travel Expense & Relocation Accounting Transition & Operations Manager: Nov 1999-Nov 2001
- Lead the transition of 6 work processes from Cincinnati, Ohio to San Jose Costa Rica In 6 months. Hired 25 employees and assure certification and training on all processes to be migrated. Shakedown, Commissioning, Qualification and Verification principles followed to assure people would migrate the processes in waves and stabilize with minimal impact to the end customer
- Role also required understanding US Taxes, since team was also responsible for the calculation of the tax returns of employees impacted by the Relocation Processes.
Costa Rica Central Bank Economist
Central Bank of Costa Rica
San Jose
06.1998 - 10.1999
- First role out of College, responsible for working with Senior Economists in the Monetary and Public Finance Department to run Econometric models on domestic debt, public taxes, that would serve as the base for Economic Papers
- Also responsible for Research and Analysis of statistics provided by the National Banking system to predict supply and demand monetary needs.
Education
MBA - Banking and Finance
University of Costa Rica
San Pedro, Costa Rica 01.2001 - 05.2003
Bachelor of Science - Economics
University of Costa Rica
San Pedro, Costa Rica 05.1993 - 05.1998
Skills
Strategic planning
Staff Management
Verbal and written communication
Project Management
Negotiation
Coaching and mentoring
Improvement initiatives
Key Performance Indicators
Operations management
Complex problems analysis
Fluent in English & Spanish
Cross-functional communications
Timeline
Strategy and Operations Senior Executive
Genpact
11.2019 - Current
Process Transformation Senior Director
Walmart Latin America
06.2016 - 11.2019
Divestitures Finance Lead, Supply Chain Project Implementation Director
Procter & Gamble
12.2015 - 05.2016
MBA - Banking and Finance
University of Costa Rica
01.2001 - 05.2003
Operations and Implementations Director
Procter and Gamble, P&G
01.1999 - 01.2016
Costa Rica Central Bank Economist
Central Bank of Costa Rica
06.1998 - 10.1999
Bachelor of Science - Economics
University of Costa Rica
05.1993 - 05.1998