Monica Sebeani
Project Management
San José, Costa Rica
Summary
Resourceful Creative/Digital Project Manager with excellent client oversight, issue resolution, and relationship-building expertise. Strong strategy, planning and problem-solving skills. Passionate about leading processes and teams, learning from other people's experiences and building strong relationships between teams and clients.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
MID Account Manager
Orson Digital Agency
09.2022 - Current
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback, as well as campaign results in order to identify opportunities for improvement.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Account Manager | Creative Copywriter
Freelance Job
07.2022 - 12.2022
- Collaborated with team members to help expand marketing channels.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Measured and reported results of marketing initiatives.
Account Manager
Frankamente Comunicación
07.2021 - 07.2022
- Oversaw day-to-day operations of creative agency including campaigns development, internal and external communication and negotiation.
- Participated in creative brainstorming and creative copywriting for client's campaigns.
- Worked with clients in areas such as pharmaceuticals, education and banking.
Digital Communication Specialist
Saint Anthony School
03.2020 - 04.2021
- Developed engaging communication strategies.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
Education
Master's Degree - Project Management
University For International Cooperation
San José, Costa Rica 02.2022 - 11.2023
Bachelor's Degree - Communication With Emphasis On Public Relations
University of Costa Rica
San José, Costa Rica 03.2016 - 12.2019
Skills
Problem-Solving Abilities
Certification
Agile Change Management Qualified (ACMQ)®
Timeline
MID Account Manager
Orson Digital Agency
09.2022 - Current
Account Manager | Creative Copywriter
Freelance Job
07.2022 - 12.2022
Agile Change Management Qualified (ACMQ)®
07-2022
Design Thinking Qualified (DTQ)®
05-2022
Master's Degree - Project Management
University For International Cooperation
02.2022 - 11.2023
Account Manager
Frankamente Comunicación
07.2021 - 07.2022
Digital Communication Specialist
Saint Anthony School
03.2020 - 04.2021
Bachelor's Degree - Communication With Emphasis On Public Relations
University of Costa Rica
03.2016 - 12.2019
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