Monica Villalobos Lopez
Resource Manager
Escazu
Summary
Highly adaptable and results-oriented resource management professional with a proven ability to thrive in fast-paced environments. Adept at identifying, qualifying, and allocating resources to meet project needs while proactively solving complex staffing challenges. Strong attention to detail, excellent communication skills, and a commitment to continuous improvement.
Overview
2025
2025
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Resource Manager
DXC Technology
11.2022 - Current
- Forecast resource needs using historical data analysis to enable proactive planning and adjustments.
Optimize team performance by conducting thorough skills assessments and matching personnel to suitable projects.
Supported the migration of the SAP Practice to Salesforce PSA, leveraging platform functionalities to streamline resource allocation and enhance team collaboration.
Developed and delivered standardized training programs on resource management processes, systems, and tools.
Review project scopes to ensure appropriate resource allocation, adapting to shifting priorities and unforeseen challenges.
Collaborat with regional Resource Managers to secure specialized resources and address staffing needs beyond team capacity.
Faculty Professor/Senior Learning Specialist
University of Costa Rica
3 2016 - Current
- Facilitated effective knowledge transfer by creating customized learning experiences based on adult learning principles and industry best practices.
- Optimized existing training materials based on user feedback and performance metrics, refining course content for maximum impact.
- Structured courses to meet students' needs based on proficiency readiness assessments.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Knowledge Manager/
DXC Technology
11.2022 - 11.2023
- Researched and implemented advanced tools for information repositories, streamlining data management
- Led the organization of information for comprehensive training and documentation for project stakeholders
- Fostered team communication, actively collaborating on problem-solving
- Evaluated strategies for alignment with organizational goals, promoting continuous improvement.
- Established a culture of continuous learning through regular workshops, seminars, and webinars focused on industry trends and best practices.
- Created detailed documentation of company policies and procedures, promoting consistency across business operations
Master Data Manager
DXC Technology
09.2021 - 11.2022
- Continuously improved upon existing policies and procedures surrounding master data management by staying current with industry trends and best practices.
- Reduced duplicate entries and inconsistencies in master data through rigorous validation checks and approval mechanisms.
Computer Science Teacher
British School of Costa Rica
01.2020 - 09.2021
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Taught Python and Javascript coding language according to age group.
- Planned and implemented curriculum to teach up-to-date technology to 180 students.
- Implemented differentiated instruction strategies to accommodate diverse learning styles, while promoting inclusive classroom experiences.
- Incorporated online resources such as interactive tutorials and coding platforms into lessons, boosting student engagement levels.
- Conducted workshops on emerging technologies to promote interest in continued education within the field of computer science.
Director of the Advanced Educational Technology Program
Universidad de Costa Rica
09.2013 - 01.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented a robust training program for academic units under the Education Dean's office, collaborating to enhance teaching initiatives..
- Successfully implemented innovative learning environments and digital projects in non-formal education and lifelong learning.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Education
Specialization in Software Web Design and Programming - Software Design
Ulacit
01.2020 - Current
MA Educational Technology - Corporate Training
Instituto Tecnológico De Monterrey (ITESM)
08.2010 - 05.2013
Degree in Preschool Education and Learning Disabilities -
Universidad Fidelitas
01.2008 - 03.2009
Degree in Preschool Education -
Universidad De Costa Rica
03.2002 - 05.2007
Skills
Team Leadership
Course Planning
E-Learning Strategies
Design thinking
Adaptive Learning
Training facilitation
Instructional Strategies
Timeline
Resource Manager
DXC Technology
11.2022 - Current
Knowledge Manager/
DXC Technology
11.2022 - 11.2023
Master Data Manager
DXC Technology
09.2021 - 11.2022
Specialization in Software Web Design and Programming - Software Design
Ulacit
01.2020 - Current
Computer Science Teacher
British School of Costa Rica
01.2020 - 09.2021
Director of the Advanced Educational Technology Program
Universidad de Costa Rica
09.2013 - 01.2017
MA Educational Technology - Corporate Training
Instituto Tecnológico De Monterrey (ITESM)
08.2010 - 05.2013
Degree in Preschool Education and Learning Disabilities -
Universidad Fidelitas
01.2008 - 03.2009
Degree in Preschool Education -
Universidad De Costa Rica
03.2002 - 05.2007
Faculty Professor/Senior Learning Specialist
University of Costa Rica
3 2016 - Current
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