Overview
Work History
Education
Skills
Timeline
Hi, I’m

Monica Zamora

San Jose

Overview

9
years of professional experience

Work History

Prospire BPO

Customer Service Representative
11.2023 - 02.2025

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Air Costa Rica

Flight Attendant
01.2019 - 01.2022

Job overview

  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Freelands

Tour Guide
02.2016 - 01.2018

Job overview

  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.

Education

Instituto Nacional De Aprendizaje
San Jose

No Degree
02-2000

University Overview

  • [Internship Name], [Organization Name], Completed [Year]
  • [International Grade], [School Name], [Year] - [Number] GPA Conversion

Lacsa

MBA
02-1993

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Prospire BPO
11.2023 - 02.2025

Flight Attendant

Air Costa Rica
01.2019 - 01.2022

Tour Guide

Freelands
02.2016 - 01.2018

Instituto Nacional De Aprendizaje

No Degree

Lacsa

MBA
Monica Zamora