Hi, I’m
Monica Zamora
San Jose
Overview
9
years of professional experience
Work History
Prospire BPO
Customer Service Representative
11.2023 - 02.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Air Costa Rica
Flight Attendant
01.2019 - 01.2022
Job overview
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Freelands
Tour Guide
02.2016 - 01.2018
Job overview
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Education
Instituto Nacional De AprendizajeSan Jose
No Degree
02-2000
University Overview
- [Internship Name], [Organization Name], Completed [Year]
- [International Grade], [School Name], [Year] - [Number] GPA Conversion
Lacsa
MBA
02-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Prospire BPO
11.2023 - 02.2025
Flight Attendant
Air Costa Rica
01.2019 - 01.2022
Tour Guide
Freelands
02.2016 - 01.2018
Instituto Nacional De Aprendizaje
No Degree
Lacsa
MBA
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