Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MONICA PINEDA

San Pedro Sula

Summary

$7.2 M qualified pipeline generated and $2.5 M net-new revenue closed at Deprocem (FY 2022-24 YTD). 95 % Client retention, +16 pt demo show-rate, and –30 % SDR ramp-time. President's-Club SDR driving record pipeline velocity while mentoring junior reps.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Development Representative

DEPROCEM
06.2022 - Current
  • $7.2 M sales-qualified pipeline generated → closed $2.5 M net-new ARR (146 % quota YTD).
  • +16 pt demo show-rate lift via multi-channel confirmations → $690 k incremental ARR.
  • –30 % SDR ramp-time (10 → 7 wks) by building onboarding playbook → 240 hrs productivity gained/year.
  • 95 % client retention on booked accounts → LTV +45 %.
  • Onboarded & coached 2 SDRs who averaged 118 % quota within 90 days.

Human Resources Assistant

DIUNSA
11.2021 - 12.2021
  • 98 % accuracy processing 1,200+ onboarding & payroll records.
  • –25 % new-hire paperwork cycle time → 160 staff-hrs saved/year.
  • 84 % wellness-program participation → –12 % sick-day usage.

Customer Service Representative

ERGEON
07.2021 - 11.2021
  • 92 % CSAT across ≈75 tickets/day (team avg 85 %).
  • Generated $220 k ARR upsell leads (108 % cross-sell target).
  • –38 % average resolution time after publishing 15 new KB articles.

Education

B.S. - Psychology

UNITEC
San Pedro Sula, CR
01.2022

Skills

  • Sales Development Representative (SDR)
  • Business Development
  • Lead Generation
  • Lead Qualification
  • Cold Calling
  • Cold Email Outreach
  • Outbound & Inbound Leads Management
  • Inside Sales
  • CRM – Salesforce & HubSpot
  • Sales Pipeline Management
  • Sales Automation
  • SaaS Sales
  • Buyer Personas / Buyer’s Journey
  • Relationship Building
  • Objection Handling & Closing Business

Accomplishments

    • FY 2024 YTD President’s Club — Deprocem

    • FY 2023 President’s Club — Deprocem

    • Q3 2023 Top SDR — Deprocem

    • 1st Place Business Showcase (2022) — UNITEC

Certification

  • Sandler Bronze Sales Certification
  • HubSpot Inbound Sales & HubSpot Sales Software
  • Salesforce Trailhead: Sales Development Representative Superbadge, Business Administration Specialist
  • LinkedIn Sales Navigator Advanced User
  • Gong Academy “Discovery” & “Objections” Badges
  • Outreach University Prospecting Foundations
  • ZoomInfo “Advanced Data & Intent”
  • Google Workspace Productivity Certification

Timeline

Sales Development Representative

DEPROCEM
06.2022 - Current

Human Resources Assistant

DIUNSA
11.2021 - 12.2021

Customer Service Representative

ERGEON
07.2021 - 11.2021

B.S. - Psychology

UNITEC

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MONICA PINEDA