Monserrat Mesen
Summary
Motivated individual with experience in customer service, training and sales. Skilled in building client relationships and understanding client and staff needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing strong communication, interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Sales Specialist
Ergeon
02.2022 - 11.2023
- Provided exceptional customer experience to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Created and oversaw Pipedrive training programs for operations.
- Open new markets and position the company in different states as a trusted company for the remodeling of both residential and commercial properties.
Human Resources Specialist
Amazon
07.2021 - 12.2021
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Advocated for staff members, helping to identify and resolve conflicts.
- Evaluated treatment plans against individual goals and healthcare standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Copywriter / Community Asociate
Solti
04.2020 - 03.2021
- Customized brand message to reach and capture target audience interest and drive engagement.
- Established strong vendor relationships to maintain and support business.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Contributed to event marketing, sales and brand promotion.
Insurance Specialist
Cigna Insurance
07.2018 - 02.2020
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Used data entry skills to accurately document and input statements.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Transaction Support Specialist
Capital One Bank
09.2016 - 04.2018
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Built strong relationships with customers to increase retention and loyalty.
Education
High School Diploma -
Saint Josselin Day School
La Union, Concepcion 01.2007 - 11.2014
Business Administration
Universidad Fidelitas
San Jose 01.2015 - Current
Law
Universidad Fidelitas
01.2017 - Current
Skills
Client relationship building
undefinedTimeline
Senior Sales Specialist
Ergeon
02.2022 - 11.2023
Human Resources Specialist
Amazon
07.2021 - 12.2021
Copywriter / Community Asociate
Solti
04.2020 - 03.2021
Insurance Specialist
Cigna Insurance
07.2018 - 02.2020
Law
Universidad Fidelitas
01.2017 - Current
Transaction Support Specialist
Capital One Bank
09.2016 - 04.2018
Business Administration
Universidad Fidelitas
01.2015 - Current
High School Diploma -
Saint Josselin Day School
01.2007 - 11.2014
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