Mugisha Pascaline Hakizimana

As an email support agent I would help users in setting up accounts, respond to their questions, update them
about new products and services, and resolve issues. I worked in the make up brand called Tarte. I love to engage
with my customer and be the solution to there problem. IT WAS A TEMPORARY ACCOUNT

I would promote the insurance agency to customers who need insurance, and network with potential customers. Educate customers on each type of insurance coverage and make recommendations based on their needs. In addition, I would evaluate current insurance policies and recommend additional coverage when needed. Maintain all insurance documents in a confidential way.

My job was to prepare international and domestic travel arrangements for
customers inclusive of air, rail, hotel plus ground transportation.
Maintaining accessible online resources to assure conformance with
customers’ travel policy. Resolve all easy customer problems as well as
complaints and Maintain top degree telephone etiquette on every call
taken. UNFORTUNALTY THE CONTRACT ENDED DUE TO THE COV19
PANDAMIC.

I HAD TO ENSURE FEEDBACK FROM THE CUSTOMER TO FURTHER IMPROVE THE
CUSTOMER SERVICES. MANAGE AND UPDATE CUSTOMER DATABASES WITH THE
STATUS OF EACH CUSTOMER. PROVIDE CUSTOMERS WITH BROCHURES AND
INFORMATION PACKAGES ON PRODUCTS OR SERVICES. BUILD CUSTOMER

LOYALTY BY FOLLOW-UP OF CUSTOMER CALLS. UNFORTUNALY IT IS SEASONAL. TILL THE END OF 2019.

I WAS RESPONSIBLE FOR ACTING AS A LIAISON BETWEEN CUSTOMERS AND
COMPANIES. ASSISTS WITH COMPLAINTS, ORDERS, ERRORS, ACCOUNT
QUESTIONS, BILLING, CANCELATIONS, AND OTHER QUERIES. MY JOB AS AN
AGENT WAS TO RESOLVE CUSTOMER COMPLAINTS VIA PHONE, EMAIL, MAIL,
OR SOCIAL MEDIA, USE TELEPHONES TO REACH OUT TO CUSTOMERS AND
VERIFY ACCOUNT INFORMATION. GREET CUSTOMERS WARMLY AND ASCERTAIN
PROBLEM OR REASON FOR CALLING. I WOULD ALSO CANCEL OR UPGRADE
ACCOUNTS.

Psychology is a fascinating area of study to me and always wanted to do. It will help me understand human
behavior and mental processes and allow me to better understand how we think act and feel.