Nancy Rodriguez Murcia
Alajuela
Summary
Thorough Senior Analyst with over a 3 year background in Evonik. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
8
8
years of professional experience
Work History
Collections Senior Analyst
Evonik
02.2022 - 09.2024
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Responsible for resolving overdue bills and collecting payments, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Cash Application Analyst
Evonik
10.2021 - 02.2022
- Cash Application Analyst in charge of LATAM and Brazil, Reconciling banks accounts, receiving payments and apply them, investigating any payment discrepancies that are discovered.
- Reduced outstanding accounts receivable balances through diligent monitoring and follow-up on overdue invoices.
- Facilitated timely payment processing by maintaining up-to-date customer records in the database system.
Accounting Assistant
Cruz Y Zamora Consultores
12.2019 - 10.2021
- Give accounting support, accounting cycle, tax returns, CCSS and INS forms.
- Accounting entries, bank reconciliations, payment application and billing.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Administrative Assistant and Human Resources
RATECSA
09.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Financial Assistant
British América Tobacco-Temporary Job
01.2017 - 06.2017
- Reconciled statements and accounts and resolved variances.
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
- Facilitated the development of strong vendor relationships through consistent communication on payment schedules.
Education
No Degree - Business Administration
Universidad Latina
Business AdministrationTechnical in Human Resources - Human Resources
Universidad San Marcos
Technical In Human Resources12.2020
Curso De Régimen Simplificado - Accounting
Grupo EV
Curso De Régimen Simplificado08.2019
Curso Declaración Jurada Sobre El Impuesto Agregad - Accounting
Cursos San Jose
Curso Declaración Jurada Sobre El Impuesto Agregad03.2019
Technical - Accounting
Instituto Jimenez
Technical Accounting07.2018
Skills
- Client management
- Client Relationship Management
- Data Analysis
- Performance monitoring
- SAP
- Excel
- Power BI
- Report Preparation
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Collections Senior Analyst
Evonik
02.2022 - 09.2024
Cash Application Analyst
Evonik
10.2021 - 02.2022
Accounting Assistant
Cruz Y Zamora Consultores
12.2019 - 10.2021
Administrative Assistant and Human Resources
RATECSA
09.2017 - 12.2019
Financial Assistant
British América Tobacco-Temporary Job
01.2017 - 06.2017
No Degree - Business Administration
Universidad Latina
Technical in Human Resources - Human Resources
Universidad San Marcos
Curso De Régimen Simplificado - Accounting
Grupo EV
Curso Declaración Jurada Sobre El Impuesto Agregad - Accounting
Cursos San Jose
Technical - Accounting
Instituto Jimenez
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