Narimy Alfaro Romero
Customer Service Agent And Data Entry Especialist
San Pedro Sula,Honduras
Summary
Data Analyst with experience in data warehousing, auditing and business requirements analysis. Demonstrated ability to evaluate the needs of customers and creating project plans from customer requirements. Diligent and motivated with a drive for Big Data.
Experienced Professional Call Center Customer Service with over 5 years of experience, interested in delivering courteous, timely, detailed and accurate support. Managed outbound and inbound calls, handling emergency issues with patience and tact
Overview
6
6
years of professional experience
Work History
Data Analyst and Policy Verified Representative
GGA Solutions
03.2024 - Current
- Statistical analysis to process data and provide useful reports.
- Better decision-making processes with data truth and the use of insights, analytics and visualization technologies.
- Worked closely with cross-functional teams on data management and integrity, which helped in better decision making.
- Interacted with customers and clients to obtain, process and disseminate new information regarding services.
- Addressed and resolved customer complaints in a timely manner to avoid loss of business, ensured restored efficiency The confidence.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Customer Support Specialist
Partner Hero
10.2023 - 02.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Customer Service Representative
Startek
10.2018 - 02.2023
- Helped resolve customer complaints empathetically via email, online chats, and phone, resulting in added loyalty and repeat business.
- Dealt with high-stress situations in a professional manner and resolved conflicts peacefully.
- Improved customer satisfaction levels by responding to concerns quickly, listening well and providing correct information
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Jose Trinidad Reyes
San Pedro Sula 05.2001 -
Skills
Data Analysis
Timeline
Data Analyst and Policy Verified Representative
GGA Solutions
03.2024 - Current
Customer Support Specialist
Partner Hero
10.2023 - 02.2024
Customer Service Representative
Startek
10.2018 - 02.2023
High School Diploma -
Jose Trinidad Reyes
05.2001 -
Similar Profiles
JOSÉ ENRIQUE TORRES HERNÁNDEZJOSÉ ENRIQUE TORRES HERNÁNDEZ
Bilingual Customer Service Agent at GGA SolutionsBilingual Customer Service Agent at GGA Solutions
Bernardo MejiaBernardo Mejia
Customer Service Representative at GGA SolutionsCustomer Service Representative at GGA Solutions
Miguel Ángel Ramos HilarioMiguel Ángel Ramos Hilario
Customer Service Representative at GGA SolutionsCustomer Service Representative at GGA Solutions