Summary
Overview
Work History
Education
Skills
Timeline
Generic
Narimy Alfaro Romero

Narimy Alfaro Romero

Customer Service Agent And Data Entry Especialist
San Pedro Sula,Honduras

Summary

Data Analyst with experience in data warehousing, auditing and business requirements analysis. Demonstrated ability to evaluate the needs of customers and creating project plans from customer requirements. Diligent and motivated with a drive for Big Data.

Experienced Professional Call Center Customer Service with over 5 years of experience, interested in delivering courteous, timely, detailed and accurate support. Managed outbound and inbound calls, handling emergency issues with patience and tact

Overview

6
6
years of professional experience

Work History

Data Analyst and Policy Verified Representative

GGA Solutions
03.2024 - Current
  • Statistical analysis to process data and provide useful reports.
  • Better decision-making processes with data truth and the use of insights, analytics and visualization technologies.
  • Worked closely with cross-functional teams on data management and integrity, which helped in better decision making.
  • Interacted with customers and clients to obtain, process and disseminate new information regarding services.
  • Addressed and resolved customer complaints in a timely manner to avoid loss of business, ensured restored efficiency The confidence.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.

Customer Support Specialist

Partner Hero
10.2023 - 02.2024
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Customer Service Representative

Startek
10.2018 - 02.2023
  • Helped resolve customer complaints empathetically via email, online chats, and phone, resulting in added loyalty and repeat business.
  • Dealt with high-stress situations in a professional manner and resolved conflicts peacefully.
  • Improved customer satisfaction levels by responding to concerns quickly, listening well and providing correct information
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Jose Trinidad Reyes
San Pedro Sula
05.2001 -

Skills

Data Analysis

Data Visualization and Presentations

Customer Service

Active Listening

Complaint resolution

Problem-solving abilities

Microsoft Excel

Timeline

Data Analyst and Policy Verified Representative

GGA Solutions
03.2024 - Current

Customer Support Specialist

Partner Hero
10.2023 - 02.2024

Customer Service Representative

Startek
10.2018 - 02.2023

High School Diploma -

Jose Trinidad Reyes
05.2001 -

Similar Profiles

  • Barkha BhatnagarBarkha Bhatnagar

    Special Policy Advisor - Data, Surveillance, and Foresight Branch at Public Health Agency of Canada (PHAC)Special Policy Advisor - Data, Surveillance, and Foresight Branch at Public Health Agency of Canada (PHAC)

  • Makayla MillerMakayla Miller

    Customer Service Representative/Data Analyst at Rite Aid CorporationCustomer Service Representative/Data Analyst at Rite Aid Corporation

  • Esteban ArenasEsteban Arenas

    Data and Policy Analyst, Mexico at Global Fishing Watch (GFW)Data and Policy Analyst, Mexico at Global Fishing Watch (GFW)

  • Jasmine SmithsonJasmine Smithson

    <ul> <li>Obtaining demographic information, validating insurance, and receiving payment.</li> <li>Answer and/or refer questions received from patients, visitors, and staff, as appropriate.</li> <li>Ensure coworkers are properly trained in order to complete their job duties.</li> <li>Verified insurance information and collected necessary documentation from patients.</li> <li>Assisted in training new staff on registration protocols and systems usage.</li> <li>Maintained confidentiality of patient information in compliance with HIPAA regulations.</li> <li>Verified insurance and collected critical data elements to properly identify and bill patients.</li> </ul> at Promedica Monroe Regional Hospital<ul> <li>Obtaining demographic information, validating insurance, and receiving payment.</li> <li>Answer and/or refer questions received from patients, visitors, and staff, as appropriate.</li> <li>Ensure coworkers are properly trained in order to complete their job duties.</li> <li>Verified insurance information and collected necessary documentation from patients.</li> <li>Assisted in training new staff on registration protocols and systems usage.</li> <li>Maintained confidentiality of patient information in compliance with HIPAA regulations.</li> <li>Verified insurance and collected critical data elements to properly identify and bill patients.</li> </ul> at Promedica Monroe Regional Hospital

CREATE PROFILE
Narimy Alfaro RomeroCustomer Service Agent And Data Entry Especialist