Natalia Fallas
Desamparados,SJ
Summary
Dental designer focused on delivering exceptional results as part of high performing teams. 3 years of experience in creating dental treatments. Ready for new challenges in an exciting company.
Overview
5
5
years of professional experience
Work History
CAD Designer 2
Align Technology
04.2021 - Current
- Supported product development efforts with timely creation of 2D drawings and 3D models based on client requirements.
- Increased accuracy of manufacturing specifications by refining technical drawings for better clarity and precision.
- Delivered exceptional customer service by addressing client concerns quickly and providing solutions tailored to their needs.
- Worked closely with engineers to develop innovative solutions for complex design challenges, leading to successful project completions.
Telephone & Chat Advisor
Netcom
07.2019 - 04.2021
- Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
- Escalated complex issues to appropriate departments when necessary, ensuring timely resolution for the client''s satisfaction.
- Identified opportunities for upselling or cross-selling during chat interactions, driving revenue growth.
- Maintained up-to-date knowledge of company policies, procedures, products, and services for effective assistance.
Education
No Degree -
Centro Cultural Costarricense
San JoséHigh School Diploma -
Colegio Técnico Máximo Quesada
Patarrá12.2018
Skills
- Computer-Aided Manufacturing
- Advanced CAD Software Knowledge
- Verbal/written communication
- Decision-making strength
- Team Collaboration
- Creative Thinking
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
CAD Designer 2
Align Technology
04.2021 - Current
Telephone & Chat Advisor
Netcom
07.2019 - 04.2021
No Degree -
Centro Cultural Costarricense
High School Diploma -
Colegio Técnico Máximo Quesada
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