Natalia Quiros Saborio
HR Analyst
San José,Guadalupe
Summary
Professional HR specialist with rich experience in optimizing HR processes, enhancing employee engagement, and driving strategic initiatives. Known for strong focus on team collaboration and delivering results, with flexible approach to changing needs. Skilled in data analysis, talent management, and policy development. Recognized for effective communication, problem-solving abilities, and leadership in HR projects.
Overview
8
8
years of professional experience
Work History
HR Operations Senior Associate
NTT DATA Services
02.2022 - Current
- Serve as the local People & Culture advisor for Costa Rica, partnering with HRBPs, managers, and employees to align HR strategies with business objectives.
- Partner across P&C Chapters to deliver integrated business impact and ensure agile collaboration in flexible squads. Manage end-to-end onboarding and offboarding processes, including WFR, ensuring compliance with labor laws and data privacy regulations.
- Lead change management initiatives to improve HR service delivery, collaborating with global teams on process optimization.
- Provide people analytics and workforce insights through QA data analysis to identify trends, root causes, and improvement opportunities.
- Member of the global onboarding team, contributing to the design of scalable and inclusive onboarding experiences.
- Delivered fit-for-purpose leadership coaching solutions for local managers, enhancing leadership capability and employee engagement.
- Analyze reports and dashboards with HR leadership decision-making; ensure accuracy and compliance of HR data.
- Conduct workforce and QA data analysis to identify trends in turnover, engagement, and headcount.
Senior Talent Acquisition Specialist
PAE Global
11.2021 - 12.2021
- Delivered recruitment analytics and dashboards for Shared Services operations (British American Tobacco).
- Analyzed sourcing metrics, conversion rates, and time-to-hire trends to inform workforce planning.
- Increased quality of hires through meticulous candidate screening, interviewing, and assessment techniques.
- Expanded candidate pool by leveraging social media platforms, job boards, and networking events to attract top-tier talent.
- Reduced time-to-fill for critical roles by cultivating strong relationships with hiring managers and understanding their specific needs.
HR Generalist
Ciberley
10.2019 - 11.2021
- Gathered and analyzed HR data to enhance employee experience and reduce turnover.
- Implemented HR satisfaction surveys and feedback reports to measure service quality and engagement.
- Managed HR documentation, employee lifecycle data, and compliance with Costa Rican labor law.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
Broker – Insurance Benefits
Beneficios Internacionales S.A.
08.2017 - 10.2019
- Maintained confidential employee benefit data and supported policy optimization through data tracking.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Education
Master Degree - Human Resources Management & Talent Management
European Business School
05.2001 -
Bachelor's Degree - Psychology
Colegio Profesional De Psicologia
Costa Rica 05.2001 -
Certificate of Technical Studies - Human Resources Management
Aseducativa
05.2001 -
Certification - Certification in Labor Law And HR
ADEN
05.2001 -
Skills
People analytics
Timeline
HR Operations Senior Associate
NTT DATA Services
02.2022 - Current
Senior Talent Acquisition Specialist
PAE Global
11.2021 - 12.2021
HR Generalist
Ciberley
10.2019 - 11.2021
Broker – Insurance Benefits
Beneficios Internacionales S.A.
08.2017 - 10.2019
Master Degree - Human Resources Management & Talent Management
European Business School
05.2001 -
Bachelor's Degree - Psychology
Colegio Profesional De Psicologia
05.2001 -
Certificate of Technical Studies - Human Resources Management
Aseducativa
05.2001 -
Certification - Certification in Labor Law And HR
ADEN
05.2001 -