NATALIA CRISTINA GONZÁLEZ MORA
Data Analyst
Turrialba
Summary
Bilingual Data Analyst with a strong foundation in operations, customer service, and business development. Adept at transforming complex data into clear insights that support strategic decision-making and operational improvements. Proven track record in building automated reporting tools, identifying cost-saving opportunities, and optimizing workflows. Skilled in Python, SQL, Power BI, and process automation.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Business & Data Operations Analyst
Palmex Costa Rica
10.2024 - 08.2025
- Prevented over $32,000 in operational losses by identifying inefficiencies in regional pricing.
- Designed and implemented an automated quotation system using Google Sheets and Forms, reducing proposal generation time by 40%.
- Delivered insights to guide dynamic pricing strategies and improve profit margins.
Technical Support Representative (Remote)
HP Inc.
10.2021 - 09.2024
- Handled 50+ support tickets per week with a 90% satisfaction rate.
- Provided bilingual (EN/ES) technical support for software and hardware issues.
Spanish-English Interpreter (Remote)
Language Line Solutions
01.2021 - 10.2021
- Performed 300+ real-time interpretations in healthcare and legal settings with 100% accuracy.
Education
Google Data Analytics Certificate -
Coursera
12.2025
Technical Degree - Data Analysis
Universidad Cenfotec
01.2025
Bachelor's - Hospitality Management
Universidad Latina de Costa Rica
01.2014
Skills
Data & Analytics: Python (Pandas, NumPy), SQL, Statistical Analysis
Visualization Tools: Power BI, Excel, Google Sheets
Automation & Systems: ETL, Workflow Automation, Google Analytics, Zoho CRM
Time management
Cross-functional teamwork
Problem-solving aptitude
Adaptability and flexibility
Workflow optimization
Business intelligence
Analytical thinking
Timeline
Business & Data Operations Analyst
Palmex Costa Rica
10.2024 - 08.2025
Technical Support Representative (Remote)
HP Inc.
10.2021 - 09.2024
Spanish-English Interpreter (Remote)
Language Line Solutions
01.2021 - 10.2021
Technical Degree - Data Analysis
Universidad Cenfotec
Bachelor's - Hospitality Management
Universidad Latina de Costa Rica
Google Data Analytics Certificate -
Coursera
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