Nathalie Montero Castro
A Passionate Leader
San Jose,San Jose
Summary
A versatile and results-oriented professional with extensive knowledge and experience in multinational companies’ operations, finance, and controls environment. More than 20 years of experience in the Shared Services industry for 4 of the 100 Fortune Companies (P&G, IBM, Walmart, Thermo Fisher)
Major strengths include a passion for people, ability to identify, develop, and timely manage and drive execution of complex Delivery Center strategies, process enhancements, and solutions leading cross border collaborative interlock, staff development, and effective presentation and communication skills.
A team player able to lead in high-demand situations, prioritize and operate proactively, very cooperative, and supportive of colleagues with outstanding communication skills.
.
Overview
3
3
Languages
6
6
years of post-secondary education
21
21
years of professional experience
Work History
Global Controls & Compliance Director
Thermo Fisher Scientific
San Jose, SAN JOSE
08.2019 - Current
- Build and enable internal controls framework for Shared Services Centers within GBS network to secure operational objectives are sufficiently met under appropriate controls and segregation of duties. This network is composed by 3 Shared Services located in Costa Rica, Scotland and Hungary, with total of 1000 employees.
- Maintained successful and close relationship with Shared Services leadership team, Global Process Owners, and other key stakeholders to support company’s internal controls and execution of Corporate programs such as SOX, Privacy, and Cybersecurity.
- Participated in decision making process of network as part of Global Shared Services Leadership Team
Finance Director
Thermo Fisher Scientific
San Jose, SAN JOSE
08.2018 - 08.2019
- Led North America Shared Services @Thermo Fisher, primary responsibilities linked to annual financial plan development and interaction with Corporate to perform consolidation processes.
- Led accounting, accounts payable, facilities, security, procurement, and Payroll activities for Shared Services in Costa Rica
- Managed Controls Compliance framework for operations, including establishing policies and procedures to operate and execute internal control processes.
- Interaction with all delivery functions directors as well as other support function such as HR, Compensation, Recruiting, and Corporate Internal Audit.
R2R Director
Walmart GSS
06.2016 - 07.2018
- Led R2R service delivery results for LATAM related to Intercompany, Enterprise Asset Management, Month End Closing, Controls, and retail accounting leading a team of over 180 associates who serve Mexico, CAM, Chile & Argentina.
- Reported directly to SSC Site leader and supported overall SSC strategies related to client services, people management, productivity strategies, and services portfolio.
Sr. Manager Payroll
Walmart GSS
01.2015 - 06.2016
- Led for Payroll processes for LATAM, over 300,000 associates paid from to SSC in Region.
Site Controls Senior Manager
Walmart GSS
San Jose, San Jose
03.2013 - 01.2015
- Responsible for implementing Site Control controls framework for Latin American countries migrated to Shared Services Centre.
- Responsible for definition and implementation of control documentation standards.
- Implementation of official Controls training programs for Centre to achieve management and general population adherence and support for controls initiatives and.
Delivery Controller Costa Rica & Brazil Global Pro
IBM Shared Services
San Jose, SAN JOSE
01.2012 - 03.2013
- Oversee all the financial processes for the Delivery Centres, working directly with the Site Leader and other management lines in & out of the country.
- In charge of defining and organize team efforts and project plans across business units, effectively providing leadership, coaching, resources, and tools and Provides significant business counsel and guidance to senior financial Management.
- Guarantee Business Controls procedures for the financial processes.
Costa Rica Finance Leader
IBM Shared Services
San Jose, SAN JOSE
01.2008 - 01.2012
- Responsible for the Costa Rica Centre processes linked to Planning, Accounts Payable, Results Consolidation, Client rates development, Business Controls, Treasury, Employee Payable Lead the primary financial approvals of the Centre such as purchase orders, travel, staffing requests, Capital business cases, among others.
Costa Rica Planning Analyst
IBM Shared Services
San Jose, SAN JOSE
01.2007 - 01.2008
- Leading the consolidation and planning for the Costa Rica Service Centre, budget controls, and financial reporting.
Balance Sheet Regional Process Owner
IBM Shared Services
San Jose, SAN JOSE
01.2004 - 01.2007
- Leader of the team that provided accounting and customer service to America’s countries.
- Regional Process Owner for the Balance Sheet Score Card for AP accounts.
Travel Services Team Leader
Procter & Gamble Shared Services Centre
01.2003 - 01.2004
- Responsible for the business results and service level agreements related to processes for payable services.
- Owner of the Internal Control requirements for the area.
- Control Self-Assessment development for LA.
- Coach team members to achieve personal careers goals and business objectives.
Travel Services Coordinator
Procter & Gamble Global Shared Services
San Jose, SAN JOSE
01.2002 - 01.2003
- Responsible for transitioning processes from the Americas countries to the Service Centre.
- Single Point of Contact for LA managers and critical customers.
Travel Services Specialist
Procter & Gamble Global Shared Services
San Jose, SAN JOSE
01.2000 - 01.2002
- Transitioned Brazil Travel Services to the Costa Rica Delivery Centre.
- Process stabilization and documentation.
- Lead day to day activities achieving.
- Timely and adequate performance of the.
- Processes.
Education
M.D. - Risk Management
EALDE University
Spain 07.2021 - Current
Leadership Coaching Certification - Coaching
John Maxwell Coaching Certification
USA 01.2021 - Current
MBA - Finance
Instituto Tecnológico De Costa
Costa Rica 01.2001 - 12.2002
BBA - Business Administration
Universidad Interamerica De Costa Rica
Costa Rica 01.1996 - 06.1999
Skills
Risk mitigation
undefinedTimeline
M.D. - Risk Management
EALDE University
07.2021 - Current
Leadership Coaching Certification - Coaching
John Maxwell Coaching Certification
01.2021 - Current
Global Controls & Compliance Director
Thermo Fisher Scientific
08.2019 - Current
Finance Director
Thermo Fisher Scientific
08.2018 - 08.2019
R2R Director
Walmart GSS
06.2016 - 07.2018
Sr. Manager Payroll
Walmart GSS
01.2015 - 06.2016
Site Controls Senior Manager
Walmart GSS
03.2013 - 01.2015
Delivery Controller Costa Rica & Brazil Global Pro
IBM Shared Services
01.2012 - 03.2013
Costa Rica Finance Leader
IBM Shared Services
01.2008 - 01.2012
Costa Rica Planning Analyst
IBM Shared Services
01.2007 - 01.2008
Balance Sheet Regional Process Owner
IBM Shared Services
01.2004 - 01.2007
Travel Services Team Leader
Procter & Gamble Shared Services Centre
01.2003 - 01.2004
Travel Services Coordinator
Procter & Gamble Global Shared Services
01.2002 - 01.2003
MBA - Finance
Instituto Tecnológico De Costa
01.2001 - 12.2002
Travel Services Specialist
Procter & Gamble Global Shared Services
01.2000 - 01.2002
BBA - Business Administration
Universidad Interamerica De Costa Rica
01.1996 - 06.1999
Similar Profiles
Emily RobinsonEmily Robinson
Pharmacy Technician II at Fisher Bioservices, Thermo Fisher ScientificPharmacy Technician II at Fisher Bioservices, Thermo Fisher Scientific
Jennifer VangJennifer Vang
Inventory Coordinator at Thermo fisher ScientificInventory Coordinator at Thermo fisher Scientific
Natalie C. TwineNatalie C. Twine
Instrument Sales Representative-Genetic Analysis at Thermo Fisher ScientificInstrument Sales Representative-Genetic Analysis at Thermo Fisher Scientific