Nathaniel Cordoba Elizondo
Technical Support Engineer.
Guadalupe
Summary
Through this career as a technical support engineer and systems engineer, learned how this business behaves, how the trends develop and also got used to troubleshooting, loving to solve difficult and technical situations where the customers are in need of technical expertise.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service II
Capital One
Guadalupe, San Jose
12.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to departmental goals by meeting or exceeding key performance indicators related to dispute resolution and customer satisfaction.
- Identified trends in disputes and communicated insights to management, prompting proactive measures to prevent future issues.
Technical Support Engineer
Calix
Guadalupe, San Jose
12.2022 - 04.2023
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed multiple tasks simultaneously while maintaining focus on key priorities in a high-pressure environment.
- Maintained response times to support business continuity.
- Utilized various remote access tools to diagnose system errors and perform software installations or updates as needed.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Technical Support Engineer
Citrix
5 2022 - 8 2022
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Consistently met or exceeded performance metrics, contributing to overall team success.
Network Administrator
BAC Credomatic
05.2021 - 05.2022
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Provided technical expertise during the procurement process, selecting the most appropriate hardware solutions based on project requirements and budget constraints.
Cisco Systems Engineer
Sykes
12.2018 - 4 2021
- Set up and maintain hardware and software test infrastructure.
- Provided network support services for devices like servers, also it's hardware and configuration
Education
Bachelor of Science - Computer Science
05.2021 - Current
Status: on pause
Associate of Science - Network And System Administration
05.2016 - 05.2018
Skills
Support system management
Hardware and Software Configuration
Team building
Technical fault tracking
Friendly and Patient
E Mail
nathadr@outlook.com
I D
1-1761-0930
Personal Information
Nationality: Costa Rica
Timeline
Customer Service II - Capital One
12.2023 - Current
Technical Support Engineer - Calix
12.2022 - 04.2023
Cenfotec - Bachelor of Science, Computer Science
05.2021 - Current
Network Administrator - BAC Credomatic
05.2021 - 05.2022
Cisco Systems Engineer - Sykes
12.2018 - 4 2021
Technical High School of San Isidro De Heredia - Associate of Science, Network And System Administration
05.2016 - 05.2018
Technical Support Engineer - Citrix
5 2022 - 8 2022