Nayerith Cerdas Vargas
Summary
Responsible and motivated industrial engineering student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, multitasking and excellent time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Foundever
04.2023 - Current
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted customers with installation of new hardware and software applications.
- Recommended upgrades or additional features that could enhance user experience.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Assisted in a Migration Project, contributing to the transition from Data Trak Software to Ignite. I provided support for the migration process in gyms across the United States, covering approximately 70% of Planet Fitness locations and other fitness centers.
Dispatcher
United Cargo Logistics LLC dba Zip Logistics
03.2022 - 01.2023
- Training new hires.
- Participated in team meetings discussing changes in procedures or processes.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 12 drivers.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewing logs of truck drivers. Using the supplier of transportation management and trucking software McLeod.
Education
CCNA: Introduction To Networks -
Cisco Networking Academy
Costa Rica 01-2024
CCNA: Switching, Routing & Wireless Essentials -
Cisco Networking Academy
Costa Rica01-2024
Introduction To Programming -
Sykes Tech Academy
Costa Rica01-2024
IT Essentials -
Sykes Tech Academy
Costa Rica09-2023
High School Diploma -
Liceo Experimental Bilingüe De Pococí
Limón, Pococí, Guápiles01-2021
Industrial Engineering -
Universidad Latina De Costa Rica
Limón, Pococí, Guápiles Skills
- Customer Service
- Technical Support
- Software and Hardware Installation
- Database Management
- Critical Thinker
- Leadership
- Organization
- Creativity
Certification
- Instituto Hispanoamericano: Conversational English II 07/2018
- Liceo Experimental Bilingue de Pococí: Archivar para el Futuro 12/2021
- Mente en Acción: Women in Technology 04/2022
- J.J Keller: Hours of Service Training Module 1: Basics 09/2022
- J.J Keller: Hours of Service Training Module 2: Limits 09/2022
- J.J Keller: Hours of Service Training Module 3: Recording your hours 09/2022
- J.J Keller: Hours of Service Training Module 4: Exceptions 09/2022
- J.J Keller: Hours of Service Training Module 5: ELD Basics 09/2022
- J.J Keller: Hours of Service Training Module 6: How to complete a manual log 09/2022
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Technical Support Representative
Foundever
04.2023 - Current
Dispatcher
United Cargo Logistics LLC dba Zip Logistics
03.2022 - 01.2023
CCNA: Introduction To Networks -
Cisco Networking Academy
CCNA: Switching, Routing & Wireless Essentials -
Cisco Networking Academy
Introduction To Programming -
Sykes Tech Academy
IT Essentials -
Sykes Tech Academy
High School Diploma -
Liceo Experimental Bilingüe De Pococí
Industrial Engineering -
Universidad Latina De Costa Rica
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