Neftali Vega

• Assisted customers with inquiries and complaints, which helped improve overall satisfaction ratings by 20% during my time at MEGASUPER.
• Processed transactions efficiently, ensuring an accurate cash flow and reducing checkout times, which enhanced the shopping experience for our customers.
• Collaborated with team members to develop promotional displays, resulting in a 15% increase in sales for featured products.
• Trained new staff on customer service protocols, helping them quickly adapt to our processes and maintain a high standard of service.

I have skills in installing, configuring, and maintaining computer equipment, as well as managing operating systems and applications. I also have experience in customer service, which allows me to communication early and effectively with users at various levels. I have experience in assembling and maintaining computer equipment, installing components such as motherboards, processors, RAM, hard drives and power supplies, ensuring their proper functioning and compatibility. I handle the initial system setup, including operating system installation. I also perform preventative and corrective diagnostics to identify hardware failures, optimize equipment performance, and extend its lifespan. I have expertise in cable management, ventilation, and best practices for warranty assembly.

• Managed gaming tables during high-stakes events, which enhanced player satisfaction and increased repeat customer visits by 30%. This ensured a lively atmosphere that attracted new guests and retained loyal players.
• Facilitated a seamless gaming experience by quickly resolving disputes and addressing player concerns, which helped maintain a positive environment and strengthened customer trust in the establishment.
• Collaborated with management to implement new game variations, which boosted table attendance and revenue by 20%. This innovation kept the offerings fresh and exciting for players.
• Trained new dealers on gaming protocols and customer service standards, helping them to adapt quickly and maintain the high-quality experience that our clientele expected. This resulted in quicker onboarding times and improved team efficiency.