Nelson Sanabria Cordero

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increase customer satisfaction by implementing efficient business processes and providing exceptional service and products.

Provide assistance to Life Insurance customers with different requests and infomation, such as billing related issues, providing information on available plans, verifying customers properly so no sensitive information is disclosed, providing account information, filing death claims.

• Provide technical support to US companies for their telecomunication services, including Internet connection, POTS phone lines and Voip lines
• Run tests and troubleshoot remotely to solve issues companies experience with their service, coordinate assitance from carriers and Internet Service Providers and create trouble tickets to schedule Inside Wiring Technician service calls when required.

• Assistace to Managers and administrative staff within USA and Canada to solve problems related to internet connection, operating system, account access, vpn, pc performance,security, client and web email, distribution lists, share drive access, Microsoft Office applications and custom made applications needed to perform their duties.

• Teach english to students of different ages and levels, prepare school and high school students for assesments and final exams.

• Assist INTEL employees with Purchase Order related inquiries, run reports, audit and carry out reconciliation of accounts in order to detect discrepancies and resolve accordingly, effectively communicate with Buyers, Accounts Payable department and providers when required to close cases within Service Level Agreements.

• Teach english to students of different ages and levels.

• Assist level I agents through the helpline, take escalations, deliver coaching and training, run reports to evaluate metric and Service Level Agreement compliance, develope action and development plans according to leadership map procedures for talent management process purposes, carry out live and side by side call monitoring for Quality Assurance and coaching purposes

• Assist level I agents through the helpline with payroll, tax filing, healthcare, benefits and HR core event issues, manage and resolve assigned cases and escalations , deliver training to new hires, audit Data Administrators.