Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Nicolas Gaitan Solano

Nicolas Gaitan Solano

Financial / Quality Analyst
El Tejar

Summary

Hello, my name is Nicolas Gaitan Solano, I am a dedicated employee. I have worked for multiple companies; I have interdisciplinary skills that will help strive with your team.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Intermediate Quality Assurance Analyst

Citi
04.2024 - Current
  • Contributed to the development of comprehensive test plans, ensuring thorough coverage of all requirements.
  • Maintained high-quality deliverables by participating in code reviews, identifying potential issues early in the development process.
  • Ensured compliance with industry standards by conducting regular audits of QA procedures and documentation.
  • Handle seven different processes with high-quality standards.
  • Collaborated with cross-functional teams for efficient issue resolution and improved product performance.

Credit Analyst/OTC Credit-RL Cash Apps-Credit Risk QA

Accenture
02.2021 - 02.2024
  • Deliver excellent analysis as an agent, then transferred to Quality, in which I have developed my potential and now handling 3 different scopes with great results.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Collaborated with other teams to identify and mitigate risks impacting organization.
  • Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.

Order Management Specialist

Infosys
11.2020 - 02.2021
  • We handle all the orders for P&G with their top Customers, with multiple orders daily.
  • Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.

Customer Service/ SME

Sykes
10.2019 - 10.2020
  • Started as a customer service agent for Capital One and got transferred to Citizen's bank and became top performer then got promoted to SME to help others when needed.
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
  • Increased first-contact resolution rates through proactive problem-solving and clear communication strategies.

Fraud and Risk Specialist

Amazon
03.2019 - 09.2019
  • Oversaw reviewing all the risky orders and perform specific steps to verify or to tag the orders as fraud and determine if there was a pattern that could be use as a modus operandi.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.

Command Center Specialist

Citi
06.2018 - 07.2019
  • Provide excellent customer service and provide all the access needed to all the employees and visits in more than 24 countries where the bank is located.

Education

Bachelor degree - Business administration

Universidad de Costa Rica
01.2019

No Degree - Accountability

Universidad De Costa Rica
05.2001 -

Skills

Excel, SAP, MS Office, Salesforce, CRM, Workday, Oracle

Oral and Written skills

Leadership skills, mentoring, training skills

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Interests

Music, Role playing with my daughters, Comedy

Timeline

Intermediate Quality Assurance Analyst

Citi
04.2024 - Current

Credit Analyst/OTC Credit-RL Cash Apps-Credit Risk QA

Accenture
02.2021 - 02.2024

Order Management Specialist

Infosys
11.2020 - 02.2021

Customer Service/ SME

Sykes
10.2019 - 10.2020

Fraud and Risk Specialist

Amazon
03.2019 - 09.2019

Command Center Specialist

Citi
06.2018 - 07.2019

No Degree - Accountability

Universidad De Costa Rica
05.2001 -

Bachelor degree - Business administration

Universidad de Costa Rica
Nicolas Gaitan SolanoFinancial / Quality Analyst