Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Nicolas Montoya Bulla

Nicolas Montoya Bulla

Summary

Developed strong documentation skills in fast-paced professional setting, ensuring accuracy and efficiency in managing records. Demonstrated ability to adapt and learn quickly, eager to transition into new field. Focused on leveraging organizational and data management skills to contribute effectively in new role.

Overview

6
6
years of professional experience

Work History

Quality Documentation Assistant

Lean Solutions Group
08.2024 - 02.2025
  • Create comprehensive job descriptions for various roles, document manuals, and profiles, and design detailed SOPs and flowcharts.
  • Work with quality specialists; incorporate industry best practices.
  • Regularly update documentation; ensure organization and accessibility.
  • Support in supply chain management.
  • Modeled innovative solutions to respond to organizational needs.

Event Planner

Westin Hotel Downtown
11.2022 - 01.2023
  • Provided event planning and management services to a wide range of clients from small companies to professional sports teams.
  • Coordinated schedules and timelines for events.
  • Led a team of event planners in the successful execution of events for clients with increased satisfaction reports.

Support Student, Center for Student Success Resources (CREE)

Universidad del Norte/CREE
08.2022 - 11.2022
  • Provided support in workshops, courses, classes, and diploma programs by facilitating learning materials, group support, and collaboration with CREE in the organization of activities.

Technical Support Agent

Teleperformance/Vivint Smart-Home
02.2020 - 05.2020
  • Provided technical support to a diverse client base, including clients of all ages and demographics.
  • Successfully resolved escalated customer issues, with an increase success rate from previous employees demonstrating strong problem-solving and customer service skills.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Business Assistant

MANBU
05.2019 - 07.2019
  • Oversaw the distribution process of fruits and vegetables, reducing waste for overall profits.
  • Ensured that distributors delivered the necessary merchandise to each customer according to monthly budget sales.
  • Increased monthly sales targets by 10% by developing and implementing a new sales strategy that included offering package deals and efficient time delivery.

Education

Bachelor's Degree - International Business, Focus in Marketing

Universidad Del Norte
Barranquilla
03.2025

Skills

  • Intermediate Excel proficiency
  • SAP FI
  • File management
  • Customer service expertise
  • Global cultural insight

Languages

English - C1
German - B2
Portuguese - A1

Hobbies

Passionate about digital marketing and operations, I enjoy analyzing consumer trends and exploring new tools for process optimization. I'm particularly interested in analytics as a means to support strategic decision-making. I continuously dedicate time to language learning, which strengthens my multicultural perspective and enhances my ability to communicate effectively in international environments. In my free time, I practice padel, a sport that helps me develop discipline, focus, and teamwork.

Timeline

Quality Documentation Assistant

Lean Solutions Group
08.2024 - 02.2025

Event Planner

Westin Hotel Downtown
11.2022 - 01.2023

Support Student, Center for Student Success Resources (CREE)

Universidad del Norte/CREE
08.2022 - 11.2022

Technical Support Agent

Teleperformance/Vivint Smart-Home
02.2020 - 05.2020

Business Assistant

MANBU
05.2019 - 07.2019

Bachelor's Degree - International Business, Focus in Marketing

Universidad Del Norte

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Nicolas Montoya Bulla