Nicole Espinoza
San Rafael,Heredia
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings more than 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager
Accenture
08.2022 - Current
- Continuous delivery process improvement
- Responsible of setup, maintenance, monitoring of project deliverables
- Main POC between team and Product Owners/Stakeholders
- Time and activities tracking monitoring via Jira
- Monitoring KPI’s
- Risk identification and mitigation
- Client facing.
Team Lead
Accenture
06.2021 - 08.2022
- Managing teams up to 31 people
- Controlling and monitoring KPI and SLA’s
- Providing 1:1 Sessions and coaching sessions
- Project management
- Client facing.
QA Analyst and Trainer
Accenture
07.2018 - 07.2021
- Monitoring content that has been uploaded to social media platform
- Training sessions and calibrations to teams up to 15 people
- Client facing with customers around the world.
AWS Customer Service Associate
Amazon
08.2017 - 06.2018
- Provide customer service to clients around the world regarding billing inquiries and technical support of personal and companies accounts.
TRMS investigator
Amazon
06.2016 - 08.2017
- Investigate orders that were placed using the Amazon web page platform in order to determine the authenticity of the order and to also prevent any possible felony.
Team leader
Concentrix
06.2016 - 08.2017
- Team lead for Orchard account, which purpose was to provide technical support for electronic devices
- In charge of teams up to 15 people approximately
- Responsible of coaching sessions, 1on1, managing and monitoring KPI’s.
Education
Project Management Fundamentals, QA fundamentals -
Marketing Academy – Accenture
Agile Project Management Certification Prep + Agile Scrum + Jira -
Udemy
Scrum Master Certified -
PM School
Bachelors degree in Criminology -
Universidad Libre de Costa Rica
12.2018
Skills
- Project Management
- Project planning and development
- Stakeholder Communications
- Advanced problem solving
- Risk Management
- Project scope analysis
- Coaching and Mentoring
- Technical Support
Certification
- Scrum Master Certified, Project Management School
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Beginner
A1
Timeline
Project Manager
Accenture
08.2022 - Current
Team Lead
Accenture
06.2021 - 08.2022
QA Analyst and Trainer
Accenture
07.2018 - 07.2021
AWS Customer Service Associate
Amazon
08.2017 - 06.2018
TRMS investigator
Amazon
06.2016 - 08.2017
Team leader
Concentrix
06.2016 - 08.2017
Project Management Fundamentals, QA fundamentals -
Marketing Academy – Accenture
Agile Project Management Certification Prep + Agile Scrum + Jira -
Udemy
Scrum Master Certified -
PM School
Bachelors degree in Criminology -
Universidad Libre de Costa Rica
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