Nicole Favaron
BSc, MPH
Langley
Summary
Dynamic healthcare leader, adept at team management and fostering collaboration. Delivered training initiatives and programs, enhancing operational efficiency and stakeholder engagement. Proven track record in optimizing processes and delivering impactful project updates while maintaining flexibility in a fast-paced environment. Passionate about promoting environments that enable others to improve their health and well-being. Strong communicator with expertise in Microsoft Office
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Lead - Health Informatics
Fraser Health Authority
09.2023 - Current
- Leads an internal team of 8 in an environment that constantly changes and has fluctuating priorities.
- Responsible for the operational delivery and maintenance of MEDITECH training for end-users across the health authority as a requirement for access and provisioning.
- Establishes and maintains relationships with key clinical and technical stakeholders, resulting in improved collaboration and decision-making.
- Presents project updates to senior executives, resulting in increased trust and confidence in the team's capabilities.
- Manages ServiceNow incident tickets reported to the team for immediate resolution.
Senior Business Analyst
Fraser Health Authority
06.2023 - 09.2023
- Delivered assignments supporting the design, planning, and monitoring of MEDITECH application training.
- Actively engaged in developing and enhancing existing processes, employing innovative strategies to boost efficiency and optimizing business processes and workflows.
- Managed education completion reporting for courses managed by the portfolio including automated dashboards.
- Actively participated and fostered collaboration within the team, fostering a cohesive and productive work environment.
Project Coordinator
Fraser Health Authority
03.2022 - 05.2023
- Worked on the Advance Program, a digital transformation implementing MEDITECH Expanse across 13 acute sites.
- Responsible for monitoring training registration targets and training completion of all end-users for provisioning prior to implementation.
- In collaboration with stakeholders, developed the training schedule and took into account all logistics to ensure the program successfully completed the training phase.
- Managed the programs' Learning Management System (LMS), gathered completion report requirements, and offered insight to the program on lessons learned and optimization of training for future implementations.
Support Analyst
Provincial Health Services Authority
07.2021 - 03.2022
- Supported the BC Ministry of Health Provincial Vaccine Management solution (Salesforce) as a Command Centre tier one support
- Performed daily operation tasks including data remediation, reporting and management of complex cases
- Documented, triaged, took action, and reported status of requests or issues from various stakeholders across British Columbia
- Provided recommendations and updated procedures for optimization of processes used in the Command Centre
Administrative Assistant
Umbrella Multicultural Health Co-op
04.2021 - 06.2021
- Supported the Mobile Clinic in administrative work related to patient follow-up and billing with stakeholders such as Medical Services Plan (MSP), WorkSafe BC, insurance companies and others.
- Gained exposure to use of an Electronic Health Record (EHR) system
- Worked closely and collaboratively with the Program Coordinator, Cross Cultural Health Brokers, Health Care Providers and others.
Education
Certificate - Project Management
School of Continuing Studies University of Toronto
04.2023 - 05.2024
Master of Science - Master of Public Health
Simon Fraser University
Burnaby, BC 09.2019 - 04.2021
Bachelor of Science - Health Promotion
Dalhousie University
Halifax, NS 09.2013 - 10.2017
Skills
Flexible and adaptable
Team management
Microsoft office
Supervision and leadership
Excellent communication
Curriculum Designer
References
Professional:
- Yvonne Hagel, Portfolio Manager, Fraser Health Authority, 604.807.9732
- Lisa Nightingale, Communications Specialist, HealthTech Consultants, 416.708.9364
- Chris Clark, Consultant, Independent, 519.500.6442
Personal:
- Tonya Elia, Occupational Therapist, Correction Services Canada, 902.452.9595
Timeline
Lead - Health Informatics
Fraser Health Authority
09.2023 - Current
Senior Business Analyst
Fraser Health Authority
06.2023 - 09.2023
Certificate - Project Management
School of Continuing Studies University of Toronto
04.2023 - 05.2024
Project Coordinator
Fraser Health Authority
03.2022 - 05.2023
Support Analyst
Provincial Health Services Authority
07.2021 - 03.2022
Administrative Assistant
Umbrella Multicultural Health Co-op
04.2021 - 06.2021
Master of Science - Master of Public Health
Simon Fraser University
09.2019 - 04.2021
Bachelor of Science - Health Promotion
Dalhousie University
09.2013 - 10.2017
Similar Profiles
Parul MongaParul Monga
Home Support Scheduler at Fraser Health Authority Fraser East AreaHome Support Scheduler at Fraser Health Authority Fraser East Area
Cecilia LenahanCecilia Lenahan
Health Unit Coordinator at Fraser Health Authority, Vancouver Coastal HealthHealth Unit Coordinator at Fraser Health Authority, Vancouver Coastal Health
Lovejit KaurLovejit Kaur
Housekeeping Aid at Fraser Health Authority Surrey Memorial HospitalHousekeeping Aid at Fraser Health Authority Surrey Memorial Hospital