Nicole Gomez R
Alajuela
Summary
Customer service professional with more than 5 years of experience in the healthcare contact center industry and customer-facing roles. Skilled in team supervision, coaching, training, process optimization, and customer support.
Overview
6
6
years of professional experience
Work History
Supplies Specialist
3M / Solventum
07.2023 - Current
- Monitor accuracy in patient records and maintain compliance with healthcare regulations and privacy policies
- Support leadership initiatives by auditing workflows and identifying areas for operational improvement.
- Key Achievement: Delivered consistent, high-quality service that improved customer satisfaction and contributed to team efficiency targets
Private English Instructor & Mentor
01.2021 - Current
- Design and deliver personalized English lessons and professional mentoring sessions.
- Lead and guide students through confidence-building, communication, and skill development.
Customer Service
Accenture
10.2021 - 07.2023
- Handled escalated calls with professionalism and a solutions-oriented approach.
- Contributed to process improvement projects that enhanced data integrity and team performance
Service coordinator
Concentrix
02.2020 - 09.2021
- Served as the first point of contact for issue resolution, ensuring effective and timely outcomes.
- Floor support and mentoring.
Education
Bachelor's - Middle Teaching & English Teaching
Universidad Americana
01.2024
Skills
- Documentation review
- Internal Medical Terminology
- Leadership & Coaching
- Problem solving
- C1 English proficiency
Timeline
Supplies Specialist
3M / Solventum
07.2023 - Current
Customer Service
Accenture
10.2021 - 07.2023
Private English Instructor & Mentor
01.2021 - Current
Service coordinator
Concentrix
02.2020 - 09.2021
Bachelor's - Middle Teaching & English Teaching
Universidad Americana